[Hiring] Service Program Manager @PartsSource

Role Description

The Service Program Manager is responsible for ensuring exceptional operational and financial performance for key Service accounts (as assigned) in alignment with PartsSource’s mission to Ensure Healthcare Is Always On™. This role leads the deployment of effective processes, technology, and delivery to drive continuous improvement, service excellence, and employee engagement around our Service program. Success requires strong collaboration with internal teams and external partners, performance management against key service metrics, and proven leadership experience in service-based operations. This role is highly customer-facing and serves as a primary point of contact for key healthcare partners—ensuring their needs are understood, expectations are met, and issues are resolved with urgency and professionalism.

What You’ll Do

• Service Management: Overseeing the service request process, both preventative and corrective, for the assigned account.
• Stakeholder Management: Communicating with stakeholders on an hourly/daily basis to keep them informed of service activities.
• Project Coordination: Overseeing critical priorities for the service team, ensuring alignment with the service program's goals.
• Strategic Planning: Gathering customer input on needs and outcomes while supporting service program goals.
• Resource Management: Coordinating and managing resources (vendor) as needed to achieve the objectives of the service program.
• Risk Management: Identifying, assessing, and mitigating potential risks to the service program's success.
• Change Management: Managing changes to the program scope, schedule, or budget.
• Performance Monitoring: Supporting the Service Operations Manager by proactively monitoring program metrics.
• Quality Assurance: Ensuring that the program deliverables meet the required quality standards.
• Budget Management: Developing and managing the program budget, tracking expenditures.

Qualifications

• Bachelor’s Degree or equivalent healthcare related experience
• Experience with service operations in complex healthcare systems required
• Clear knowledge & understanding regarding regulatory compliance and ISO 9001 or 13485 standards
• Experience managing both customer and supplier relationships preferred
• Must be proficient in Microsoft Office Suite, including PowerPoint, Word, Excel, OneNote, and Outlook

What You Bring

• Results Driven: Stay focused and motivated to meet goals.
• Customer Centric: Understands customer needs and challenges.
• Relationship Management: Ability to build and maintain positive relationships.
• Compassion & Empathy: Understanding and sharing the feelings of others.
• Change Readiness: Embraces change with a constructive attitude.
• Communication & Influence: Build trust and inspire action through effective communication.
• Team Oriented: Respecting diversity of thought and working productively within the team.
• Data Driven Decision Making: Makes decisions using relevant data and insights.
• Clear & Critical Thinker: Thinks logically and strategically.
• Continuous Improvement: Ongoing commitment to enhance processes and outcomes.

What We Value

• Act Like an Owner – You take the initiative and see commitments through to completion.
• Serve with Purpose - You are purpose driven and committed to understanding customer challenges.
• Adapt to Thrive - You are open to new ideas and embrace change.
• Collaborate to Win - You communicate effectively to deliver shared goals.
• Challenge the Status Quo - You are a creative problem solver focused on timely decisions.

Benefits

• Competitive compensation package with salary, incentives, and comprehensive benefits.
• Career and professional development through training and coaching.
• Hybrid culture with new & beautiful workspaces that balance flexibility and productivity.
• Inclusive and diverse community of passionate professionals.

EEO

PartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.