[Hiring] Service Optimization Consultant @Safe-Guard Products International LLC

Role Description

The Service Optimization Consultant is responsible for supporting and enhancing the performance of dealership service operations across multiple locations. This remote role requires frequent travel to dealerships to ensure operational efficiency, compliance, and customer satisfaction. In addition to serving as a key resource for implementing best practices, this role is responsible for helping roll out new processes and technology that support the complete, efficient, and timely reporting of claims to Safe-Guard.

• Review and analyze service department performance metrics, including revenue, gross profit, and customer satisfaction scores.
• Share insights to improve operational efficiency and profitability across multiple locations.
• Conduct on-site visits to dealerships to assess processes, provide training for part and labor upsells, teach recognition for sales department turnover, and reinforce best practices for reporting claims.
• Deliver remote and in-person coaching to service advisors and technicians on operational excellence and customer service best practices.
• Assist in rolling out new processes and technology that enable complete, efficient, and timely reporting of claims to Safe-Guard.
• Collaborate with dealership leadership and the Sr. Director of the Agent Channel to set goals and develop action plans for achieving service operations objectives.
• Review and resolve escalated customer concerns related to service operations.
• Prepare and present regular reports on department performance and improvement initiatives.
• Lead Generation for DSD.

Qualifications

• Proven leadership experience in automotive fixed operations, service management, or related roles.
• Strong understanding of dealership service processes.
• Ability to travel up to 75% and work independently in a remote environment.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills for both virtual and in-person interactions.
• Proficiency in dealership management systems (DMS) and Microsoft Office Suite.

Requirements

• Ability to travel regularly to dealership locations (including overnight stays as needed).
• Ability to work in a fast-paced environment and manage multiple priorities.
• Occasional lifting of parts and equipment up to 50 lbs.