[Hiring] Service Desk Engineer L2 @Tabby

Role Description

ServiceDesk Engineer L2

• Handle and troubleshoot requests from tech support and internal teams, including root cause analysis of complex issues (HTTP flows, API errors, web integrations, browser/client-side errors, performance problems).
• Standardize solutions, prepare and maintain clear instructions and playbooks for L1 and L2 engineers.
• Investigate product bugs and customer-facing errors, participate in their resolution together with Product and Engineering teams.
• Proactively analyze logs to identify root causes, performance bottlenecks, and unusual patterns.
• Analyze existing problems in production systems and set well-defined tasks for Engineers to fix them.
• Automate routine and repetitive tasks to improve team efficiency.
• Take part in on-call duties for incidents and help improve our monitoring, alerting, and response processes.

Qualifications

• Strong troubleshooting and problem-solving skills.
• Experience with Jira at the administrator level.
• Ability to work with logs and monitoring tools to investigate product and system issues (Datadog, Grafana, Kibana).
• Knowledge and use of tools to automate administrative tasks.
• English B1 or higher.
• Understanding of software development principles and fundamentals.
• Experience writing simple SQL queries.
• Process management skills, ability to work in a team, proactivity.

Requirements

• Nice to have: Experience with Google Cloud.
• Nice to have: Experience writing scripts in Bash, Python, Golang.
• Nice to have: Hands-on experience in incident management (SEV process, on-call duties).
• Nice to have: Experience at a fintech company.
• Nice to have: Experience at a startup.

Benefits

• Full-time B2B contract.
• Fully remote setup, work from anywhere in Europe.
• Up to 20% tax allowance.
• 22 paid leave days annually.
• Stock options (ESOP) in a fast-scaling, pre-IPO company.
• Flexi benefits you can use for wellness, travel, or learning.
• Work alongside a high-performing, international engineering team in a global fintech unicorn.