[Hiring] Service Desk Engineer @Charles Square

Role Description

We are looking for an experienced, customer-focused and enthusiastic Service Desk Engineer to join our team. You will provide support for on-premises and Azure environments for our customers.

• Act as the technical point of contact for incidents and service requests.
• Lead troubleshooting across Azure and on-premises infrastructure, taking ownership of major incidents from triage through to resolution and post-incident review.
• Drive root cause analysis on recurring or high-impact issues and implement permanent fixes rather than repeated workarounds.
• Review and implement changes within customer environments, acting as a technical reviewer for changes raised by other engineers.
• Build and maintain technical documentation, runbooks and knowledge base articles to reduce future escalations and uplift the wider team.
• Identify opportunities where additional CSq services could genuinely benefit a customer, and flag these to account management.

Qualifications

• Previous experience in an IT Solution Provider or MSP environment.
• In-depth knowledge in troubleshooting.
• Experience supporting and troubleshooting complex environments.
• Excellent client service skills, dealing with time-critical issues efficiently.
• Enthusiastic about expanding technical knowledge.

Requirements

• Microsoft AZ-104 certification (or equivalent demonstrable experience); VMware Certified Professional is desirable.
• 4+ years’ experience in a similar role.
• Demonstrable working knowledge across most of the following Azure and on-premises components: VMware, Active Directory, Exchange (Online and/or on-premises), Intune, Conditional Access, and Storage/SAN.
• Ability to work in a fast-paced environment and manage competing priorities.
• Ability to prioritise and self-manage your workload.

Benefits

• Salary up to £45k based on experience, plus benefits.

Working Pattern

This is a remote role operating on a shift basis, Monday to Friday. Shifts are scheduled to provide coverage across our operating window of 07:00 to 23:00, and you will be allocated to a shift pattern within these hours. Shift times are subject to a published rota and may vary to meet business needs.

Equal Opportunities & How to Apply

Charles Square is committed to building a diverse and inclusive team, and to creating an environment where everyone is treated with respect and able to do their best work. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

If you require any reasonable adjustments during the recruitment process, please let us know when you apply and we will be happy to accommodate.

To apply, please send your CV and a brief covering note to [email protected] outlining your relevant experience and why this role appeals to you.