[Hiring] Service Delivery Manager - Modern Work @Marco Technologies

Role Description

The IT Service Delivery Manager for ACE Modern IT is accountable for the strategic ownership, operational execution, and continuous evolution of Marco’s ACE Modern IT managed services offering. This role bridges technical leadership, service design, client experience, and business outcomes. The position is responsible for:

• Defining and maturing the ACE Modern IT service model.
• Leading Modern Work engineering teams.
• Ensuring consistent and efficient service delivery.
• Acting as a senior escalation and advisory resource for clients.

This role is both hands-on and strategic—requiring deep Microsoft 365 and Modern Work expertise, operational rigor, and strong leadership. The Service Delivery Manager ensures that ACE Modern IT delivers measurable business value, aligns with Zero Trust and compliance frameworks, scales efficiently, and maintains a high bar for client satisfaction and engineering excellence.

Qualifications

• Bachelor’s degree in information technology, Business, or related field, or equivalent experience.
• 5+ years of experience in IT service delivery, Modern Work, or managed services environments.
• Proven experience leading technical teams and owning managed service offerings.

Requirements

• Advanced experience with Microsoft 365 administration, including Entra ID, Intune, Purview, Defender, and Exchange Online.
• Strong understanding of Microsoft licensing models and feature enablement.
• Experience designing and operating services aligned to NIST, SOC 2, HIPAA, GLBA, and GDPR.
• Familiarity with MSP tooling such as ConnectWise, Nerdio, and security platforms (e.g., Barracuda, Arctic Wolf, Blackpoint).
• Strong process design, documentation, and KPI-driven management skills.
• Excellent communication skills with the ability to engage executives, clients, and engineers.

Benefits

• Pay Range: $101,249 - $161,998 annually.
• The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background.
• For detailed information about our benefits, please visit our careers page at www.marconet.com/careers .

Company Description

This is a remote-eligible position; however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI.