[Hiring] Service Delivery Manager @bswift

Role Description

The Service Delivery Manager is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best‑in‑class software and services. This role partners closely with internal teams and clients to implement, maintain, and optimize client benefit administration sites while ensuring high‑quality service delivery, timely issue resolution, and continuous process improvement.

Qualifications

• Bachelor’s Degree or an equivalent combination of education and experience.
• 5+ years of direct client‑facing experience and/or associate or analyst experience.
• 2+ years of project management experience.
• Experience working within benefits administration, including knowledge of benefit plans, eligibility rules, enrollment processes, and client benefit programs.
• Hands‑on experience configuring a benefits administration platform, including plan setup, eligibility rules, rates, permissions, and overall site configuration.
• Solid technical background with the ability to understand and configure complex systems.
• Proficiency in Microsoft Excel, including VLOOKUPs, Pivot Tables, and basic functionality.
• Strong written and verbal communication skills, with the ability to effectively engage technical and non‑technical audiences.
• Exceptional analytical and problem‑solving skills with the ability to use data strategically.
• Demonstrated ability to work in a fast‑paced, ambiguous environment while maintaining high‑quality outcomes.
• High level of productivity, reliability, and attention to detail.
• Passion for teamwork, client service, and achieving business results through problem‑solving.

Requirements

• Experience supporting HR technology or SaaS‑based benefits administration platforms.
• Experience working in a professional services or client implementation environment.

Benefits

• Comprehensive Health Benefits: Health, dental, and vision plans to support your wellness.
• Competitive Compensation: A package recognizing your skills and contributions, including performance-based incentives.
• Flexible Work Environment: Remote-first, office-friendly options.
• Retirement Savings Plans: Employer-sponsored programs for financial security.
• Professional Development: Career growth opportunities through training and resources.
• Supportive Culture: Collaboration, open communication, and creative problem-solving.
• Employee Wellbeing Initiatives: Mental health, financial planning, and wellness resources.