[Hiring] Service Area Supervisor @Lighthouse Youth & Family Services

Role Description

Lighthouse Youth & Family Services is growing with our OhioRISE program! We are hiring an Intake Coordinator Supervisor. Responsible for overseeing assigned program operations and ensuring the success of the assigned service area program by ensuring employees perform their duties in alignment with the program’s philosophy and goals.

• Overseeing assigned program operations.
• Monitors and ensures services within the assigned area meet community needs in a cost-effective manner and operate at maximum potential.
• Assists in the management of the financial performance of the program and ensure all service level requirements are met.
• Recruits, onboards, trains and develops program employees.
• Responsible for the performance management of program employees which includes supervision and performance feedback.
• Responsible for the program culture and addressing employee concerns with the support of HR.
• Ensures timely completion of all notifications/paperwork which may include billing and attendance reporting.
• Ensures compliance with licensure, accreditation, and certification requirements, including following CARF and other accreditation standards. Maintain positive relationships with all referring agencies.
• Monitors and ensures the quality of services through ongoing evaluation, including maintaining high-fidelity in-service delivery and client treatment plans.
• Engages in committees, presentations, and events that further the program’s mission and promote its services.
• Assists the Director in creating and monitoring relevant statistical data, deliverables and compliance reports to ensure compliance standards of local, state and federal mandates.
• Manages incident reports and collaborates with staff on appropriateness of documentation.
• Develops and maintains relationships with community and advocacy groups affecting program and community services (e.g. county court probation offices, re-entry programs, ODYS legal services, etc.).
• Participates in community activities that enhance the agency’s public awareness.
• Develop new services and ensure that existing services meet the expectations outlined in grants and contracts, including required reporting, staffing, and financial management.
• Ensure employees are trained in appropriate developmental/treatment strategies and ensure that treatment plans are followed.
• Lead the creation of aftercare plans to address ongoing client needs post-service.
• Complete ongoing skill and competency-based training, including ICC and MCC delivery, and wraparound training as provided by ODM-recognized entities.

Qualifications

• Bachelor’s degree or equivalent work experience.
• At least two (2) years of experience in children’s behavioral health, child welfare, developmental disabilities, juvenile justice or behavioral health field providing community-based services to children and youth and their family or caregivers.
• Demonstrated supervisory/leadership experience.
• Experience in one or more the following areas of expertise: Family systems, community systems and resources, case management, child and family counseling or therapy, child protection, or child development.
• Excellent interpersonal and written communication skills.
• Demonstrated computer proficiency.
• Bilingual preferred.

Benefits

• Rewarding career - make a difference in the lives of youth!
• Top Workplace 2023.
• Work for a diverse, seasoned and well-respected agency with engaged leadership team.
• Recovery Friendly Workplace.
• Ability to work remotely for some roles.
• Competitive pay based on licensure/education.
• Generous Paid Time Off (23 days prorated based on hire date) and Other Paid Leave Options (Holidays, FMLA, Bereavement and Parental Leave).
• Medical, dental, vision, including company paid life and long-term disability insurance.
• 401k Retirement Plan including company match (up to 6%).
• Tuition Reimbursement and Department of Education’s Loan Forgiveness Program.
• Employee Assistance Program.
• Engaging Wellness Program.
• Referral Bonus Program.
• Licensure renewal reimbursement; paid training and professional development opportunities.
• Casual dress.