[Hiring] Senior Vice President, Operations @Scan.com

Role Description

We're looking for a Senior Vice President, Operations at an exciting time - we've successfully launched multiple platforms and products, raised over $100m in VC funding, reached profitability, and have a growth trajectory of over 100% YoY.

This is one of the most critical roles in our company, and one of the most demanding. As SVP, Operations, you will own the performance and P&L of our core operational functions:

• Scheduling and call center operations
• Revenue cycle management (RCM)
• Interoperability and report delivery
• Post-scan fulfillment

You will report directly to the COO and Co-Founder, serving as the senior operational leader responsible for building scalable, high-performance systems across a complex, multi-state healthcare organization operating within a tightly regulated environment.

You will oversee onshore teams and offshore BPO partners, manage critical radiology vendor relationships, and drive the transition toward an AI-augmented operating model.

This dual mandate, rebuilding and reinforcing the machine while it's running at full speed, is what defines the role.

This is not a role for someone looking for balance or comfort. The scope is broad, the pace is relentless, and the standard is elite. You will be expected to operate with intensity, own outcomes completely, and deliver consistently at a level that matches the ambition of the business.

As a scale-up business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in:

• Full P&L ownership of scheduling operations and call center functions
• Full P&L ownership of our RCM function
• Full P&L ownership of our interoperability function
• Full P&L ownership of post-scan fulfillment operations
• Drive transformative cost reduction across the full operational cost structure
• Design and evolve the structure of the Operations organization
• Build and implement workforce management systems
• Operate fluently within a complex healthcare regulatory environment
• Lead value chain mapping, process improvement, and continuous improvement initiatives
• Build and maintain operational dashboards and predictive analytics
• Partner closely with Product and Engineering
• Communicate operational performance, strategy, and investment needs to the executive team and board

Qualifications

• Proven track record of owning and scaling complex, multi-function operations with full P&L accountability in a high-growth environment
• Deep expertise in at least two of: call center/scheduling operations, revenue cycle management, healthcare delivery operations, or post-scan fulfillment
• Experience deploying AI, automation, and intelligent workflow tooling within operational environments
• Strong command of process improvement methodologies (value stream mapping, systems thinking, kaizen, lean, six sigma)
• Exceptional workforce management capability
• Comfort operating within complex healthcare regulatory frameworks
• Product-minded orientation
• Deeply analytical, with the instinct to ground decisions in unit economics, SLA data, and capacity models
• Outstanding communication skills
• High EQ, high output, and an uncompromising standard of execution
• Healthcare experience is strongly preferred
• Experience scaling operations across multiple states
• A genuine appetite for hard work and the resilience to sustain high performance

Requirements

• Deep operational command within 90 days
• Transformative cost reduction in motion
• AI and automation roadmap in execution
• Operational excellence and scalability
• Trusted operator and cultural leader

Benefits

• Salary range of $280,000 - $320,000 base, plus performance bonus and equity
• 401k
• Healthcare, Vision and Dental
• All the equipment needed for you to do your role effectively
• Flexible working
• Remote or hybrid working options
• Personal Development budgets
• 18 days PTO plus public holidays
• 10 paid sick days