[Hiring] Senior User Research Manager @Monzo

Role Description

As we continue to grow, we're looking for a Senior User Research Manager to help shape the future of Personal Banking. This is an opportunity to lead research across one of Monzo's largest product areas, influence company strategy, and develop exceptional research leaders.

🔑 You’ll play a key role by...

• Leading research across Core Banking while helping shape a coherent Personal Banking research strategy that spans multiple product areas.
• Partnering closely with the Core Banking Leadership Team, Product Directors, Design leaders, and senior stakeholders across Wealth, Payments, Borrowing, and our European business.
• Helping define and land parts of Monzo's global research operating model as we expand internationally, ensuring teams work effectively across both global and local markets.
• Connecting customer insights across collectives, identifying themes, opportunities, and gaps rather than viewing research through the lens of a single team.
• Bringing together existing research, product data, market insights, and quantitative evidence to help leadership make informed strategic decisions.
• Managing managers and supporting approximately 6-8 direct and indirect reports while maintaining a consistently high bar for research quality.
• Creating an environment where researchers can balance methodological rigour with the speed needed to build great products.

Qualifications

• Experience leading senior researchers and/or research managers within a complex product organisation.
• Experience shaping and influencing product strategy through research at both organisational and executive level.
• Experience working across multiple product areas, bringing together disparate customer insights into a coherent strategic narrative.
• Experience navigating complex stakeholder environments where different teams have competing priorities, metrics, and timelines.
• Experience partnering with Product, Design, Engineering, and Data Science leaders to influence roadmaps and business strategy.
• Experience combining qualitative research with quantitative signals, product data, and market insights to develop strategic recommendations.
• Experience building alignment across large organisations and landing new ways of working with multidisciplinary teams.
• Experience coaching research leaders while maintaining a high quality bar across multiple teams.
• Ability to make thoughtful trade-offs between research depth, pace, and business impact.

Benefits

• 💰 £110,000 - £150,000 ➕ Incentive Awards tied to your performance.
• ✈️ We’ll help you relocate to the UK.
• ✅ We can sponsor your visa.
• 📍 This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).
• ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
• 📚 £1,000 learning budget each year to use on books, training courses, and conferences.
• 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
• ➕ Plus lots more!

Application Process

The application journey has 3 key steps:

• Recruiter call (30 minutes): A conversation with one of our recruiters to learn more about your background, motivations, and what you're looking for next, while giving you the opportunity to learn more about Monzo and the role.
• Leadership & Ways of Working (45 minutes): We'll explore your leadership experience, approach to research strategy, and how you raise the research quality bar.
• Final loop (Total 1hr 30 - 2 hours): Two interviews covering Managing Teams & People and Leadership & Impact, where we'll discuss your approach to developing research leaders, building high-performing teams, influencing strategy, and driving organisational impact.

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

Diversity and Inclusion

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊