[Hiring] Senior Telephony Engineer @National Debt Relief, LLC.
Senior Telephony Engineer @National Debt Relief, LLC.
All Others
Salary usd 127,500 - 1..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted Today

[Hiring] Senior Telephony Engineer @National Debt Relief, LLC.

Today - National Debt Relief, LLC. is hiring a remote Senior Telephony Engineer. πŸ’Έ Salary: usd 127,500 - 146,500 per year πŸ“Location: USA

Role Description

National Debt Relief is seeking an experienced Senior Telephony Engineer to join our Telephony Engineering team. This role is critical in ensuring the stability, scalability, availability, performance, and continuous improvement of our voice and contact center platforms that power customer interactions across the business. The Senior Telephony Engineer will be responsible for leading the design, implementation, optimization, and maintenance of:

  • Call routing
  • IVR
  • Queueing
  • Recording
  • Real-time/historical reporting capabilities

This role will also serve as a technical subject matter expert for contact center architecture, platform integrations, and production voice operations.

Qualifications

  • Bachelor’s degree in information technology, computer science, telecommunications, business administration, or related field required.
  • 7+ years of experience as a telephony or contact center engineer in a production environment supporting a live call center.
  • Advanced hands-on engineering experience administering and configuring at least one major CCaaS platform (preference to experience implementing Salesforce Service Cloud Voice with Amazon Connect).
  • Strong experience supporting high-volume outbound campaign dialing, answering machine detection, and compliance-driven pacing controls in a contact center processing large daily call volumes.
  • Experience designing and implementing complex IVRs and contact flows (e.g., Amazon Connect Contact Flows or Salesforce Omni-Channel Flows).
  • Experience building serverless integrations (AWS Lambda) for Amazon Connect contact flows.
  • Experience with speech analytics, transcription, and quality management platforms.
  • Experience with observability tooling (Datadog, Splunk, CloudWatch) applied to voice paths.
  • Experience with conversation AI/NLU platforms (preference to Amazon Lex) for intent recognition.

Requirements

  • Strong scripting/automation skills in Python, Node.js, or similar, with comfort consuming REST APIs and webhooks.
  • Advanced troubleshooting skills and the ability to lead incident response for complex production voice issues.
  • Excellent communication skills; able to work cross-functionally with operations, vendors, leadership, and engineering teams.
  • Familiarity with Salesforce administration concepts (Flows, Omni-Channel, Service Cloud objects).
  • Ability to evaluate existing telephony architecture and recommend scalable technical improvements and operational efficiencies.

Benefits

  • Generous Medical, Dental, and Vision Benefits
  • 401(k) with Company Match
  • Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
  • 12 weeks Paid Parental Leave
  • Pre-tax Transit Benefits
  • No-Cost Life Insurance Benefits
  • Voluntary Benefits Options
  • ASPCA Pet Health Insurance Discount
  • Wellness Incentive Program
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Senior Telephony Engineer @National Debt Relief, LLC.
All Others
Salary usd 127,500 - 1..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted Today
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πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Application Denied βœ“
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