[Hiring] Senior Telecom Engineer - Contact Center and Voice Platforms @BHG Financial
Senior Telecom Engineer - Contact Center and Voice Platforms @BHG Financial
All Others
Salary $25,000
Remote Location
🇺🇸 USA Only
Employment Type full-time
Posted 5d ago

[Hiring] Senior Telecom Engineer - Contact Center and Voice Platforms @BHG Financial

5d ago - BHG Financial is hiring a remote Senior Telecom Engineer - Contact Center and Voice Platforms. 💸 Salary: $25,000 📍Location: USA

Role Description

Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you.

Who You Are:

  • You are a motivated telecommunications engineering professional with deep expertise in RingCentral and NICE CXone.
  • This role requires a highly technical, hands-on engineer comfortable working across telecom platforms, APIs, IVR design, and CRM integrations.
  • Strong focus on reliability, scalability, and customer experience.
  • The ideal candidate has proven experience building and supporting complex RingCentral, NICE CXone, and Salesforce integrations.
  • Advanced proficiency in JavaScript-based IVR development.

What You'll Do:

  • Serve as a subject-matter expert for RingCentral and NICE CXone, including platform architecture, call routing, and advanced feature configuration.
  • Design, build, and maintain API integrations between RingCentral, NICE CXone, and Salesforce, including:
    • Custom REST/API development
    • SOQL-based data access and automation
    • Event-driven and real-time integration patterns
  • Design, implement, and enhance IVR solutions, including:
    • Net-new IVR builds
    • Enhancements to existing IVRs
    • Advanced JavaScript-based scripting within NICE CXone Studio/Designer
  • Continuously optimize IVR and call flows to improve:
    • Call containment
    • Self-service adoption
    • Customer experience and operational efficiency
  • Troubleshoot and resolve complex issues spanning telecom platforms, contact center systems, CRM integrations, and customer journeys.
  • Partner closely with:
    • Business stakeholders
    • Salesforce administrators and developers
    • Application, infrastructure, and operations teams
  • Lead platform enhancements, upgrades, and migrations, ensuring minimal service disruption.
  • Produce and maintain technical documentation, architecture diagrams, and operational runbooks.
  • Provide technical guidance and mentorship to junior engineers and service desk teams as needed.

Qualifications

  • Proven, hands-on experience with:
    • RingCentral APIs
    • NICE CXone APIs and IVR development (Studio/Designer)
    • Salesforce integrations, including strong SOQL expertise
  • Advanced experience designing and supporting IVRs, including:
    • New IVR implementations
    • Enhancements to existing call flows
    • Call flow optimization and analytics-driven improvements
  • Strong working knowledge of JavaScript for IVR scripting and business logic.
  • Solid understanding of call routing strategies and contact center/customer experience best practices.
  • Experience operating in enterprise or high-availability environments.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Ability to operate independently and own solutions end-to-end.

Requirements

  • Travel requirement:
    • Within the first 6 months of employment, all employees will travel to attend the BHG All Oars Experience.
    • Following this event, ongoing travel is minimal—approximately 5% annually—for team on-sites, meetings, and cross-functional collaboration.
  • Work Authorization:
    • This role is not eligible for employer-provided immigration sponsorship.
    • Applicants must already possess valid U.S. work authorization that will not require sponsorship now or in the future.

Benefits

  • Medical/Rx/Dental/Vision coverage for employees and their eligible family members
  • Competitive PTO and vacation policies
  • 1 Friday off each month for Wellness Weekends
  • Company 401(k) plan with employer contributions after one year
  • Company-sponsored training and certification opportunities
  • Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
  • Ongoing volunteer opportunities to give back to the community through our BHG Cares program
Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Senior Telecom Engineer - Contact Center and Voice Platforms @BHG Financial
All Others
Salary $25,000
Remote Location
🇺🇸 USA Only
Employment Type full-time
Posted 5d ago
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🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Application Denied
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