[Hiring] Senior Technical Operations Specialist @LG Energy Solution Michigan, Inc.

Role Description

The Senior Technical Operations Specialist is responsible for providing expert-level technical support, operational oversight, and performance optimization for utility-scale battery energy storage systems installed in North America. This role serves as a key technical authority in ensuring system reliability, safety, and efficiency across the lifecycle of deployed assets, including operations, maintenance, and warranty management, and reports to the Warranty Program Manager.

The ideal candidate combines deep technical expertise in energy storage systems with strong operational insight, cross-functional collaboration skills, and data-driven decision making to maximize warranty recovery.

Primary Responsibilities

• Technical Operations & Performance Management
  • Monitor, analyze, and optimize the performance of BESS assets using available data analytics tools.
  • Diagnose and assist in resolving system issues related to batteries, thermal systems, fire suppression, and auxiliary equipment.
  • Develop and implement strategies to improve system uptime, efficiency, and lifecycle performance.
  • Support root cause analysis (RCA) of system events, failures, and underperformance.
• Asset Reliability & Maintenance Tracking
  • Support preventive and predictive maintenance practices.
  • Collaborate with field service teams to troubleshoot and resolve operational issues.
  • Evaluate system health and degradation trends, providing actionable recommendations.
  • Support spare parts strategy and reliability-centered maintenance planning.
• Warranty & Vendor Management
  • Serve as a technical lead for warranty evaluation, claims adjudication, and resolution.
  • Interface with customers/integrators, OEMs, and suppliers to resolve technical issues and enforce contractual obligations.
  • Analyze warranty trends and drive improvements in product performance and supplier accountability.
• Safety & Compliance
  • Ensure compliance with safety standards, procedures, and regulatory requirements (e.g., NFPA 70E, UL 9540).
  • Support incident investigations as needed and enforce corrective actions.
  • Promote a culture of safety and operational excellence.
• Data Analysis & Reporting
  • Review dashboards and KPIs to monitor fleet performance and availability.
  • Generate technical reports for internal stakeholders and customers.
  • Interpret large datasets to identify trends, anomalies, and optimization opportunities.
• Process Improvement & Documentation
  • Review and maintain technical documentation, operating procedures, and best practices.
  • Identify opportunities for operational efficiency and continuous improvement.
  • Support digital transformation initiatives, including predictive analytics and remote diagnostics.

Qualifications

• Bachelor’s degree in Electrical Engineering, Energy Systems, or related technical field.
• Strong understanding of:
  • Battery technologies (e.g., Lithium-ion, LFP, NMC).
  • Battery Management Systems (BMS).
  • Thermal management systems (HVAC/Chiller).
  • Fire suppression systems (FACP).
• Excellent analytical and problem-solving capabilities.
• Strong communication skills with the ability to translate complex technical concepts for diverse audiences.
• Ability to manage multiple priorities in a fast-paced, cross-functional environment.
• Leadership mindset with experience mentoring junior engineers or technicians.

Requirements

• 3-5 years in energy storage, renewables, power generation, or equivalent technical field.
• Direct experience with utility-scale BESS, microgrids, or power electronics systems preferred.
• Experience interpreting technical contracts, guarantees, and performance metrics.
• Proven experience in troubleshooting complex electro-mechanical systems.
• Excellent written and verbal communication skills.
• High attention to detail and documentation discipline.

Working Conditions/Office Environment/Travel

• Office/Hybrid/Remote work.
• Up to 25% travel as needed.
• Occasional on-call support for critical system events.