[Hiring] Senior Technical Account Manager - Automation Test Engineer @Ubiminds

Role Description

As a Technical Account Manager (TAM), you are a deeply technical, customer-facing leader responsible for driving technical onboarding, adoption, and long-term customer success post-sale. This role is ideal for engineers who love working hands-on with code, test frameworks, and CI/CD pipelines, and who are equally motivated by helping customers realize value, scale usage, and embed Applitools into their day-to-day development workflows.

You will work in close partnership with a Customer Success Manager (CSM), forming a unified account team where:

• The CSM owns relationships, value realization, renewals, and expansion with economic buyers and champions.
• The TAM owns technical onboarding, implementation, adoption, and ongoing technical success across practitioner teams.

What you'll do

• Technical Onboarding & Time-to-Value
  • Own the technical onboarding experience for new customers.
  • Lead hands-on enablement sessions to implement across test frameworks and CI/CD pipelines.
  • Guide customers through initial use cases that align with their success criteria.
  • Ensure customers reach meaningful value quickly and confidently.
• Adoption & Ongoing Technical Success
  • Drive sustained adoption across teams, projects, and workflows.
  • Help customers expand test coverage, standardize best practices, and scale usage over time.
  • Provide expert guidance on test automation strategy, visual testing, and quality maturity.
  • Identify adoption gaps and proactively recommend technical improvements.
• Technical Ownership & Problem Solving
  • Serve as the primary technical point of contact for assigned accounts.
  • Troubleshoot and resolve complex technical challenges in coordination with the Support team.
  • Conduct technical health checks, architecture reviews, and optimization sessions.
  • Lead root cause analysis for escalations and recurring issues.
• Customer Advocacy & Risk Management
  • Proactively identify technical risks that could impact adoption, satisfaction, or renewal.
  • Partner with CSMs to support renewals and expansions with strong technical validation.
  • Advocate for customer needs by sharing product feedback, patterns, and gaps with Product and Engineering.
• Cross-Functional Collaboration
  • Collaborate closely with Product, Engineering, Support, Sales, and Customer Success.
  • Contribute to onboarding playbooks, best practices, and enablement materials.
  • Help improve internal processes that scale technical customer success.

Qualifications

• Advanced/fluent English skills – Excellent written and verbal communication skills.
• Strong hands-on engineering background with proficiency in Java, JavaScript/TypeScript, Python, or similar (Minimum 5+ years of experience).
• Experience with test automation frameworks, APIs, and CI/CD pipelines.
• Solid understanding of the software development lifecycle (SDLC).
• Proven ability to debug, troubleshoot, and solve complex technical problems.
• Strong communication skills and comfort working directly with senior engineers and technical leaders.

Requirements

• 5+ years of experience in QA Test automation or DevOps.
• Experience in test automation (functional, regression, UI testing).
• Familiarity with Playwright, Selenium, Cypress, or similar frameworks.
• Prior experience in a customer-facing technical role (TAM, Customer Success Engineer, Support Engineer, Solutions Engineer).
• Background in Quality Engineering, Software Development, or DevOps.
• Experience supporting customers across different maturity levels and organizational complexity.

Benefits

• Are placed in a product-based company, with the same treatment as their full-time employees.
• Have our full back-office support, from career guidance to HR and concierge services.
• Enjoy our remote-first policy – we are a distributed team, after all.
• Get your own MacBook (none of that "bring your own device" stuff here).
• Have access to growth opportunities with other amazing technology professionals, through tech talks, chapter meetings, and even remote happy hours for tons of fun!
• Improve your English through free lessons with a native English speaker - get to the next level on your communication skills!
• Candidate Referral bonus (promote Ubi to your tech friends, and get paid for it!).
• Miss working in the office? Our cool Florianópolis headquarters is available, whenever you want, with weekly quick massages & tasty snacks, soft drinks, and games.