[Hiring] Senior Staff Technical Success Executive @SentinelOne

Role Description

As a Sr. Staff Technical Success Executive, Public Sector, you will be tasked with serving as SentinelOne's executive intervention capability for our most strategically significant customer situations, helping our largest customers in the Public Sector realize the full value of their SentinelOne investment while leading complex customer recoveries through successful resolution.

• Become the primary executive partner for strategically significant customer engagements, building trusted relationships with CIOs, CISOs, CTOs, executive sponsors, architects, and operational leaders.
• Assume executive ownership of customer situations identified through the Early Warning System, Critical Accounts Program, Crisis Management, executive escalations, or executive leadership.
• Temporarily lead the customer strategy over the existing account team until the engagement reaches a successful resolution.
• Develop and own Executive Recovery and Success Plans, defining technical milestones, executive engagement plans, commercial strategy, value realization objectives, and exit criteria.
• Lead technical recovery efforts for complex customer situations, including major incidents, product outages, deployment challenges, architecture reviews, competitive technical evaluations, and security operations concerns.
• Rapidly assess complex, multi-threaded technical issues, establish root cause hypotheses, and coordinate Product, Engineering, Support, Technical Account Management, and Professional Services around a unified technical recovery strategy.
• Drive technical value realization by ensuring customers achieve measurable business outcomes from their SentinelOne investment.
• Partner directly with Product Management, Engineering, Technical Support, and Architecture teams to remove technical blockers, prioritize customer-critical issues, influence solution direction, and accelerate recovery for strategic customer situations.
• Coordinate cross-functional execution across Customer Success, Technical Account Management, Support, Professional Services, Sales, Renewals, Product, Engineering, and Executive Leadership.
• Build and lead executive relationships with customer stakeholders, creating alignment, restoring confidence, and ensuring technical and commercial objectives remain synchronized throughout the engagement.
• Provide executive-level technical guidance to customer stakeholders, translating complex engineering issues into clear business impact, recovery plans, and value realization strategies.
• Participate directly in renewal negotiations, contract strategy, commercial structuring, pricing strategy, and multi-year planning.
• Identify recurring technical, operational, and commercial trends and provide structured feedback to Product, Engineering, Customer Experience, and GTM leadership.
• Serve as SentinelOne's executive escalation leader during strategically significant customer situations.

Qualifications

• Customer- and outcome-oriented mindset with a passion for solving complex enterprise customer challenges.
• 10 or more years of experience in Enterprise Customer Success, Technical Account Management, Professional Services, Sales Engineering, Solutions Architecture, Strategic Accounts, Consulting, or comparable executive customer-facing roles.
• Proven experience leading executive customer engagements involving complex technical, operational, or commercial challenges.
• Demonstrated experience leading customers through major technical incidents, executive escalations, platform outages, or complex enterprise deployments.
• Strong executive presence with the ability to establish credibility quickly with Fortune 500 technology and business leaders.
• Deep technical expertise in enterprise cybersecurity platforms, endpoint protection, cloud security, identity, SIEM, MDR, networking, or adjacent security technologies.
• Ability to engage as a trusted technical advisor with CIOs, CISOs, CTOs, Security Architects, SOC leaders, Engineering leaders, and executive business stakeholders.
• Strong commercial acumen, including enterprise renewals, contract negotiations, executive commercial strategy, and long-term customer planning.
• Demonstrated ability to influence senior stakeholders and drive cross-functional execution without direct authority.
• Ability to rapidly synthesize information across Product, Engineering, Support, telemetry, and customer environments to develop practical recovery strategies.
• Strong systems thinking with the ability to manage multiple technical workstreams simultaneously while maintaining executive-level customer confidence.
• Excellent analytical, problem-solving, and executive communication skills.
• Ability to manage multiple high-profile customer engagements simultaneously in a fast-paced environment.
• Experience in a Critical Accounts Program (CAP), executive customer advocacy, enterprise customer recovery, or similar strategic customer engagement program is preferred.
• Experience as a Principal Technical Account Manager, Solutions Architect, Consulting Architect, Escalation Manager, Customer Reliability Engineer, or similar highly technical customer-facing leadership role is preferred.
• Previous Customer Success leadership, Strategic Account Management, or Professional Services leadership experience is preferred.
• Experience partnering closely with Product Management, Engineering, and Technical Support organizations is preferred.
• Hands-on experience managing customer recovery during major incidents, platform outages, or enterprise-scale technical escalations is preferred.
• Executive relationship management experience with Fortune 500 customers is preferred.
• Cybersecurity industry experience is preferred.

Benefits

• Equity & Rewards: Restricted Stock Units (RSUs), Employee Stock Purchase Plan (ESPP).
• Time Off & Wellbeing: Flexible time off, paid company holidays and paid sick time, gender-neutral parental leave, grandparent leave.
• Insurance & Financial Security: Medical, dental, and vision coverage, 401(k) retirement plan with company match, life and disability insurance, health and dependent care FSA, voluntary benefits (hospital, accident, critical illness), Employee Assistance Program (EAP), ARAG pre-paid legal, nationwide pet insurance, cancer care program, global business travel medical insurance.
• Work Perks & Flexibility: Home office allowance, mobile phone reimbursement.
• Wellness & Lifestyle: Wellness coach, wellness/gym reimbursement, fertility coverage, adoption & surrogacy reimbursement.