[Hiring] Senior Specialist, Strategic Operations @Zillow

Role Description

The Strategic Operations Specialist plays a crucial role in conducting outreach, delivering presentations both in person and virtually, and showcasing our overall value proposition to key industry partners. The primary focus is to secure agreements, retain existing agreements, acquire new content and foster the adoption of Zillow products and services. In addition, you will be responsible for advancing multiple projects and initiatives by evangelizing on behalf of Zillow Group.

• Conduct in-market and virtual outreach to Brokers, MLSs, Associations, Agents, and Industry Partners to retain, acquire and drive product adoption.
• Conduct outreach to Brokers, Agents, MLSs, and Associations to acquire listings and listing agreements.
• Host webinars and in-person presentations to further business goals.
• Conduct training/onboarding and work one-on-one with business partners.
• Attend conferences, meetings, and industry events on behalf of ShowingTime+ and Zillow Group.
• Proactively connect and partner with various internal teams including Broker, MLS and Association Industry Affairs teams, as well as Broker and MLS Development Teams.
• Occasionally host full team meetings, huddles, and project meetings.
• Communicate regional metrics and present to management and stakeholders.
• Work with peers to de-escalate and find solutions to issues.

Qualifications

• Solid understanding and experience with the real estate industry. Active real estate license is a plus.
• 1 year + creating and facilitating training content.
• Must possess excellent presentation and communication skills.
• Must thrive in a fast-paced, goal driven environment, perform at a high level and be motivated to get results.
• Ability to multitask, prioritize and manage time effectively.
• Organized, creative and okay with ambiguity but driven to create clarity.
• Adaptable, able to work on multiple projects or change priorities if necessary.
• Excellent written and verbal communication skills - and an emphasis on virtual comms (Zoom, Google Meetups, etc.) is a bonus.
• Familiar with business support software applications such as Salesforce, Google Sheets, Tableau, Zendesk, Asana, etc.
• Represent Zillow Group’s Core Values and Leadership Principles.
• Up to 30% In-Market travel.

Requirements

• Transferable Skills: We value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Benefits

• In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $34.40 - $55.00 hourly.
• In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $32.70 - $52.30 hourly.
• In addition to a competitive base salary, this position is also eligible for equity awards based on factors such as experience, performance, and location.
• Actual amounts will vary depending on experience, performance, and location.
• Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.