[Hiring] Senior Solutions Practice Director @World Wide Technology Holding

Role Description

As a Sr. Practice Director you oversee multiple practice areas, focusing on strategic growth, client relationship management, and operational excellence. You will drive strategic initiatives, manage practice performance, and ensure the delivery of exceptional client service and results. This role requires a seasoned leader with extensive experience in managing complex consulting portfolios and driving business growth.

• Help set departmental strategy, foster innovation, and provide operational oversight to ensure initiatives and functions align with business priorities and deliver intended outcomes.
• Provide business leadership for FirstLight, WWT’s AI-enabled, end-to-end services solutioning platform, including strategic direction, stakeholder alignment, adoption, and business outcomes. Service delivery and product management remain outside this role’s scope.
• Provide executive-level solutioning perspective and risk-based guidance during Deal Review for WWT’s largest and most complex engagements.
• Set strategy and provide portfolio-level oversight of solutions for OEM Services Resale. Other teams will prepare individual engagements.
• Set strategy and provide oversight of the Service Catalog and Productized Solutions programs. A Senior Manager under this role’s direction will be responsible for day-to-day leadership and execution.
• Set strategy and provide portfolio-level oversight for Supply Chain Services solutions, aligning priorities, investments, and solution quality with business objectives. A Senior Manager reporting to this role will be responsible for day-to-day leadership and execution.
• Provide strategic oversight of solution quality across the assigned portfolio by establishing quality-assurance and audit practices, coaching SSAs and leaders, incorporating Sales and Delivery feedback, and implementing tactical and strategic improvements. Primary focus will be on Networking and Digital Workspace engagements.
• Partner with other Solutions leaders to improve the quality and consistency of Solutions Intake and enable collaborative solutioning across multiple Solution Areas.
• Build a high-performing, engaged organization by advancing employee recognition, satisfaction, development, training, and leadership development.
• Set the agenda for and lead employee and leadership meetings that align teams, communicate priorities, and drive decisions. Managers and employees reporting to this role will coordinate related planning and follow-up activities.
• Provide timely, clear, and relevant communication to leaders and employees regarding strategy, priorities, decisions, progress, and organizational changes.
• Lead strategic initiatives each year.

Qualifications

• 15+ years of progressive experience in IT solutions, services, or technology consulting, including 7+ years leading managers and multi-disciplinary teams.
• Proven success setting strategy and delivering measurable outcomes (bookings, gross profit, cost per transaction) for a large solutioning or services organization.
• Experience providing executive-level deal review and risk-based guidance on large, complex, multi-solution engagements.
• Working depth in enterprise technology, preferably Networking and Digital Workspace; familiarity with Supply Chain Services, OEM services resale, and productized solutions or service catalogs.
• Experience establishing quality-assurance, audit, and continuous-improvement practices for solutions work.
• Experience leading business adoption of AI-enabled or automation platforms, including stakeholder alignment and value-measurement frameworks.
• Experience planning or overseeing merger or acquisition integration, including operating-model alignment.
• Record of building high-performing teams through coaching, succession planning, and leadership development.
• Strong financial acumen across bookings, forecast, budget, pipeline, and gross profit, with experience designing executive dashboards and reporting.
• Excellent executive communication and cross-functional partnership with Sales, Delivery, Finance, Legal & Compliance, and Go-to-Market teams.
• Bachelor’s degree in Business, Engineering, Computer Science, or related field, or equivalent experience.

Requirements

• Experience at a systems integrator, reseller, or large technology solutions provider.
• Background in both solutions architecture and sales leadership.
• MBA or relevant industry certifications (e.g., Cisco, Microsoft, ITIL, PMP).

Benefits

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program.
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement.
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring.
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program.