[Hiring] Senior Solutions Engineer @RocketRez

Role Description

RocketRez is looking for a Senior Solutions Engineer to partner with Sales and customers to design, validate, and communicate tailored solutions. This role plays a critical part in the sales process by aligning customer needs with platform capabilities and ensuring a strong foundation for successful delivery.

• Partner with Account Executives to support the sales cycle through technical discovery, solution design, and validation
• Lead customer discovery to understand business requirements, workflows, and technical environments
• Deliver product demonstrations and technical presentations tailored to both technical and non-technical audiences
• Design and validate solutions that align with customer needs and RocketRez platform capabilities
• Support RFPs and RFIs with technical input, solution design, and feasibility assessment
• Lead and support proof-of-concepts (POCs) and technical evaluations
• Design integrations between RocketRez and third-party systems (e.g., payments, CRM, ERP, etc.)
• Conduct technical assessments, including API-level analysis where needed
• Facilitate technical discussions and workshops with customer stakeholders
• Act as a trusted technical advisor to prospects throughout the evaluation process
• Partner with Implementation and Customer Success teams to ensure a smooth transition post-sale
• Contribute to internal knowledge sharing, demo assets, and best practices

Qualifications

• 5+ years of experience in a Solutions Engineer, Sales Engineer, or similar technical pre-sale’s role
• Strong ability to translate business requirements into technical solutions
• Experience with APIs, integrations, and system architecture concepts
• Excellent communication and presentation skills
• Ability to work cross-functionally with Sales, Product, and Implementation teams
• Experience in SaaS or complex software environments

Requirements

• Experience in attractions, ticketing, or hospitality environments
• Background in implementation, consulting, or technically oriented customer-facing roles
• Familiarity with structured sales methodologies (e.g., MEDDIC, Challenger, Sandler)

Benefits

• Make an immediate impact in a high-growth company shaping the future of tour and attraction software
• Work in a hybrid environment with flexibility and trust
• Join a collaborative, thoughtful, and driven team focused on doing right by the customer and each other
• Competitive salaries, generous paid time off, retirement benefits, health insurance, and supportive parental leave
• Be yourself! We hire from and for a wide range of backgrounds and experiences, because diversity strengthens everything we do
• Grow with us as we continuously improve and build a product and culture we’re proud of