[Hiring] Senior Site Reliability Engineer @USoftware

Role Description

The Product FYUL is a high-growth, print-on-demand platform that connects e-commerce merchants and print-on-demand manufacturers. Someone uploads a design, adds it to a t-shirt, mug or hoodie in their online store, and when a customer buys it, that single item is printed and shipped. No stock and no warehouses on the seller’s side. Behind that simple experience is a large platform where every order goes into production in real time, so reliability directly affects real customers. After Printful, Printify and Snow Commerce merged, the engineering teams are bringing their infrastructure together into one shared foundation. This is a rare chance to help shape a platform at that scale rather than just keep it running.

You’ll join the Platform Infrastructure team, which builds and runs the foundation every product team relies on: AWS, Kubernetes, networking, databases, CI/CD and observability. The goal is a self-service platform that lets engineers ship reliable, secure and cost-efficient services on their own. This is a senior hands-on role. You’ll split your time between platform work and technical leadership, be the person others turn to with the hardest infrastructure problems, and help set the standards the team follows.

What you’ll do

• Design and run secure, highly available infrastructure across multiple AWS accounts, all managed as code
• Own the Amazon EKS clusters: networking, storage, scaling and container security
• Look after core platform services, including cloud networking and the databases and messaging systems product teams depend on
• Lead automation initiatives and define how Terraform/Terragrunt and ArgoCD (GitOps) are used across teams
• Cut down manual operational work and keep environments consistent and repeatable
• Improve reliability and observability with the Grafana stack (Prometheus, Loki, Tempo, Mimir)
• Take part in on-call, lead incident response and write runbooks, ADRs and postmortems people can actually use
• Drive security practices in the team: IAM, encryption, secure logging
• Keep an eye on cloud spend and push cost optimization through rightsizing, autoscaling and FinOps practices
• Mentor mid-level SREs and help onboard new team members
• Work closely with product teams and represent Platform Infrastructure in cross-team initiatives

Benefits

• Working for the customer directly, ownership culture
• 20 fully paid business days of vacation
• 10 fully paid sick leaves
• Public holidays (Team Members receive 10 additional days of leave)
• Compensation for health insurance and sports club membership (after trial period)
• Ability to work from home or remotely 😊