[Hiring] Senior Site Reliability Engineer @Endear

Role Description

We’re hiring a Senior Site Reliability Engineer to become Endear’s first dedicated reliability hire. This is a hands-on builder role for someone who wants to solve the underlying systems problems that create on-call burden—not simply respond to pages.

You will own the work of making Endear’s systems more observable, reliable, and scalable. You’ll investigate recurring incidents, drive root-cause fixes, improve alerting and incident playbooks, and partner with engineers on database, queue, and event-processing reliability.

You will also help establish a nearshore triage layer for routine, well-understood issues, so product engineers can spend more time building product and less time on operational interruptions.

What You’ll Accomplish

In your first 6 months, you’ll…

• Build a clear view of Endear’s highest-impact reliability risks, recurring incidents, and on-call pain points.
• Establish a prioritized reliability backlog and drive root-cause fixes for the most important issues.
• Improve alert quality, severity definitions, escalation paths, and runbooks for common incidents.
• Strengthen observability, queue health, database capacity planning, and operational readiness ahead of peak retail periods.
• Create the foundation for a nearshore triage process for low-priority, repeatable issues.

In your first year, you’ll…

• Make on-call materially quieter and less disruptive for product engineers.
• Build scalable systems for observability, alerting, incident response, database reliability, and queue/event-processing health.
• Own and improve the nearshore triage relationship, playbooks, and escalation process.
• Help establish the technical roadmap and future resourcing plan for Endear’s broader platform and reliability function.

Qualifications

• Deep hands-on experience with Kubernetes, production databases, and event-driven systems.
• Experience operating and improving high-volume production systems with meaningful reliability, performance, and data-scale requirements.
• Enjoy finding root causes, fixing repeat incidents, and building tooling that makes engineers’ lives easier.
• Experience with observability, alerting, incident response, capacity planning, and operational runbooks.
• Ability to work effectively as a senior IC: owning complex technical work directly while coordinating across teams.
• Comfortable in a lean environment where priorities move quickly and practical trade-offs are necessary.
• Experience from a scaling, mid-size company rather than only an early-stage startup or hyperscaler environment.
• GCP or ClickHouse experience, which are strong pluses.

About the Team

You’ll partner with:

• JP Grace, CTO: Align on reliability priorities, technical risks, and the roadmap for improving on-call health.
• Engineering team: Partner on root-cause fixes, platform improvements, and architecture decisions that improve reliability.
• Nearshore triage partner: Build and maintain playbooks, escalation paths, and expectations for routine incident handling.
• Product and Support: Help ensure issues are surfaced, prioritized, and resolved with the right level of urgency.

Endear is a lean, remote team where individuals have broad ownership. This role will directly shape how the company handles production reliability as it grows.

Our Hiring Process

• Recruiter screen — 30 minutes
• Behavioral interview with CTO — 60 minutes
• Technical panel with Engineering — 60 minutes
• Final conversation with Co-Founders
• Offer 🎉

Compensation & Benefits

• Base salary: $140,000-180,000
• Fully remote, U.S.-based role
• Comprehensive healthcare, including medical, dental, and vision, plus a 401(k) plan
• Monthly stipend for co-working and home-office setup
• Flexible PTO and unlimited vacation
• Opportunity to build Endear’s first dedicated reliability function from the ground up

Apply Even If You Don’t Check Every Box

If this role excites you but you’re unsure if you meet every requirement, reach out anyway. We care about skills, motivation, and how you think more than perfect resumes.