[Hiring] Senior Services Engineer @Axway Software SA

Role Description

We are seeking our new Senior Services Engineer (B2Bi/CFT) to join the Axway team! Axway is currently seeking a Senior Services Engineer with strong hands-on experience in enterprise B2B Integration, Managed File Transfer, and production operations. The ideal candidate will have a proven track record of helping organizations implement and operate mission-critical production systems, ensuring reliability and performance at scale. A commitment to excellence in customer support and service delivery is essential to succeed in this role.

Responsibilities

• Operations & Service Management:
  • Provide L2/L3 RUN support for production and non-production integration platforms and services.
  • Manage incidents, problems, changes, service requests, monitoring events, health checks, and operational activities in alignment with SLA/KPI commitments.
  • Lead critical incident restoration, technical escalations, post-incident reviews, and proactive monitoring of failures and alerts.
  • Familiar with ITIL concepts and experienced in the use of service management tools like ServiceNow.
• Integration Engineering & BUILD Support:
  • Design, configure, deploy, test, and support B2B and managed file transfer integrations using industry-standard protocols.
  • Support partner onboarding, connectivity validation, certificate exchanges, route configuration, end-to-end testing, file reprocessing, and maintain implementation standards, procedures, and operational runbooks.
• Platform Administration & Security:
  • Administer and support enterprise integration, managed file transfer, monitoring, gateway, and event management platforms.
  • Perform upgrades, patching, deployments, configuration changes, smoke testing, and lifecycle management of certificates, keys, trust stores, secrets, tokens, and related security components.
  • Support underlying operating systems, databases, messaging platforms, and hybrid infrastructure dependencies.
• Reliability, Recovery & Continuous Improvement:
  • Plan and execute Disaster Recovery (DR), High Availability (HA), failover, recovery validation, and maintenance activities.
  • Drive root cause analysis, implement corrective and preventive actions, enhance monitoring and automation, improve capacity planning and platform reliability, and proactively identify and resolve recurring operational issues.
• Audit, Compliance & Stakeholder Engagement:
  • Support audit and compliance activities through accurate operational evidence, documentation, and traceability.
  • Partner with customers, vendors, suppliers, hosted platform teams, and internal stakeholders; communicate effectively during incidents, changes, maintenance, and service reviews.
  • Mentor junior engineers and contribute to operational standards, knowledge sharing, and best practices.

Scope and Coverage

• Work primarily in alignment with US Eastern Time business and operational needs.
• Participate in a mandatory 24x7x365 on-call rotation, including nights, weekends, and holidays.
• Respond promptly to P1/P2 major incident notifications and participate immediately in P1/P2/P3 Service Restoration Team calls involving supported services.
• Support Axway applications as well as other application maintenance windows, releases, application upgrades, DR exercises.
• Work independently with minimal supervision, maintain ownership, communicate progress, and drive assigned issues through closure.

Qualifications

• 8+ years of relevant experience in enterprise B2B integration, managed file transfer, middleware operations, or application production support.
• Highly self-motivated, detail-oriented, and organized, with a strong commitment to excellence.
• Strong hands-on experience operating and troubleshooting mission-critical production applications at L2/L3 level.
• Ability to clearly articulate the value of technical capabilities to diverse audiences.
• Proven ability to manage multiple workstreams while maintaining high levels of customer satisfaction.
• Experience engaging with customers in a consultative capacity and building strong internal and external relationships.
• Experience with incident, problem, change, request, release, and major incident management processes.
• Strong analytical, troubleshooting, root cause analysis, documentation, and customer-facing communication skills.
• Experience supporting large, distributed, multi-platform environments with high transaction volumes is preferred.
• Bachelor’s or master’s degree in computer science, Computer Engineering, Information Technology, or equivalent practical experience.

Soft Skills Required

• Strong communication (both written and verbal) and client interfacing skills.
• Customer/Front Office engagement experience.
• Able to coordinate with Multiple Onshore and Offshore teams during day-to-day activities and maintenance.
• Quick learner with an ability to acquire new skills in a short time.
• Flexible to work with and a good team player.

Technical Skills Required

• Enterprise B2B and MFT: Hands-on experience administering and supporting enterprise file transfer, B2B integration, partner connectivity, secure gateway, monitoring, and event management platforms in large-scale production environments.
• Axway Products (Preferred): B2Bi, TransferCFT, Sentinel, Secure Relay, Event Router.
• Protocols: AS2, SFTP, FTPS, HTTPS, MQ, PeSIT, SSH.
• Platforms: Linux/Unix, Windows, Oracle, SQL, PostgreSQL, and Kafka (preferred).
• Networking & Connectivity: Experience with enterprise networking concepts and troubleshooting, including TCP/IP, DNS, firewalls, VPNs, load balancers, proxies/reverse proxies, secure connectivity, network traffic analysis, and application integration communications.
• Security: Strong understanding of secure communications, public key infrastructure (PKI), certificate lifecycle management, ciphers, identity and access controls, authentication and authorization frameworks, API security, encryption technologies, and secrets management.
• Cloud Awareness: Azure, AWS, and GCP fundamentals; object storage and hybrid connectivity.
• Monitoring, Observability & IT Service Management: Experience with enterprise monitoring, observability, event management, incident management, service management, collaboration, governance, and reporting platforms used to support mission-critical applications and infrastructure.
• Automation: Shell scripting, Python, PowerShell.
• AI Awareness: LLMs, Model Context Protocol, AI integrations, security boundaries, and access controls.

Benefits

• Health coverage.
• Retirement plans.
• Paid time off.
• Flexible work.
• Career development.
• Competitive pay.
• Global culture perks.

Equal Opportunity Employer

We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.