[Hiring] Senior Service Processor, Claims Payment Services @Lincoln Financial

Role Description

We are excited to bring on Senior Service Processor in our Payment Services team to join our Group Protection Shared Services Team.

The Group Protection Operations Team will help you grow your group benefits knowledge and establish strong partnerships (internally/externally) while working in this fast-paced environment. As a Payment Specialist II, you will be responsible for supporting our claims organization by calculating and issuing complex short and/or long-term disability payments, using various excel calculation tools, knowledge of policy/contract provisions, benefit offset options, and work earnings. This opportunity will provide the ability to grow within the group insurance industry while gaining new skills and building strong working relationships.

What you'll be doing

• Establish complex payments in system, document claims accurately and comprehensively, and update/maintain payment tracking system with key dates and outcomes.
• Partner with internal and external areas to achieve financial accuracy and stability for our claimants, using contracts, state guidelines, and various other income earnings.
• Communicate via email or by phone with employers, claims specialists, and/or claimants to gain financial data and other information needed to determine and calculate benefits.
• Gather and review information needed for decisions from multiple sources, including claim case managers, claimants, vendors and customer contacts.
• Work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriate around service level agreements and performance guarantees.
• Make routine & non-routine decisions, applying limited but increasingly more discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures & guidelines.
• Apply expanded knowledge obtained from the role in increasingly more complex situations and continues to acquire more knowledge to apply in role.
• Establish follow-up tasks for claims examiners that require ongoing payment adjustments or oversight.
• Identify and act upon claims with potential for benefit offset based on other income sources.
• Adhere to financial controls under Sarbanes-Oxley, corporate compliance, and GAAP.

Qualifications

• High School diploma or GED.
• 2 - 3 Years of progressive experience in a financial services environment, such as payroll services, directly aligned to the specific responsibilities for this position.
• Ability to communicate effectively (verbal/written).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to work with others in a team environment.
• Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.

Requirements

• Ability to work in a fast-paced production environment with the ability to adapt as needed.
• Ability to work in various excel documents with a high comfort level of mathematical concepts such as addition, subtraction, multiplication, division, averages and/or variances.
• Ability to articulate/alter provisions – comfortable with contract language.

Benefits

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes.
• Leadership development and virtual training opportunities.
• PTO/parental leave.
• Competitive 401K and employee benefits.
• Free financial counseling, health coaching and employee assistance program.
• Tuition assistance program.
• Work arrangements that work for you.
• Effective productivity/technology tools and training.
• The pay range for this position is $25.87 - $35.84 with anticipated pay for new hires between the minimum and midpoint of the range.