[Hiring] Senior Service Delivery Manager @bswift

Role Description

The Senior Service Delivery Consultant is a senior-level individual contributor responsible for delivering high-quality client implementations and ongoing service excellence. This role serves as a strategic and operational partner to clients, owns complex configuration and service delivery work, and drives continuous improvement across processes, systems, and client outcomes without direct people management responsibilities.

Qualifications

• Bachelor’s degree or an equivalent combination of education and experience.
• 6+ years of experience in benefits administration and direct client service.
• Proven experience working within a benefits administration platform, HRIS, or benefits/technology-enabled services environment.
• 3+ years of project management experience supporting complex client initiatives.

Requirements

• Strong technical aptitude with the ability to independently manage complex system configurations.
• Advanced Microsoft Excel skills, including VLOOKUPs, Pivot Tables, and core formulas.
• Excellent written and verbal communication skills, with the ability to engage technical and non-technical stakeholders.
• Strong project management and stakeholder management skills, with the ability to influence without authority.
• Strong analytical and strategic thinking skills with the ability to leverage data for decision-making.
• Demonstrated ability to make sound decisions in a fast-paced, ambiguous environment.
• High level of organization, accountability, accuracy, and attention to detail.
• Strong commitment to client service, teamwork, and delivering measurable business outcomes.
• Ability to manage multiple priorities and adapt in a dynamic environment.

Benefits

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
• Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement.