[Hiring] Senior Security Business Analyst @Thrive

Role Description

Thrive Networks seeks a Security Business Analyst to streamline client communications and enhance security service outcomes. The role centers on:

• Conducting recurring meetings with clients to discuss security performance and operational concerns.
• Developing tailored reports for security operations analysis.
• Driving client service improvements.
• Playing a key role in the smooth onboarding of security solutions.
• Fostering strong client relationships through effective feedback mechanisms and quality improvement initiatives.

Key responsibilities include:

• Sharing performance insights during client meetings.
• Discussing operational concerns with clients.
• Reviewing client security tools dashboards and portals and providing walkthroughs as needed.
• Working with internal teams to develop customized reports tailored for client use, aiding in the analysis of their security operations.
• Developing and implementing client quality improvement plans in partnership with Security Operations leadership.
• Providing operational improvement recommendations based on client feedback and data analysis.
• Attending internal and external onboarding meetings representing the Security Operations teams.
• Consulting with project management, Deployment, and Security Operations teams to ensure successful onboarding of security solutions.
• Identifying feedback trends to enhance client experiences with our services.
• Proactively following up with clients after feedback from CSAT surveys.
• Relaying customer feedback and suggestions to the Security Operations leadership team.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Basic understanding of network protocols, operating systems, application layer protocols, and security best practices.
• Basic familiarity with Security Information and Event Management (SIEM), Endpoint Detection and Response (EDR), and other foundational cybersecurity concepts.
• Understanding of cybersecurity threats.
• Ability to explain technical concepts in a clear and understandable manner.
• Strong organizational and multitasking skills.
• Strong desire for continuous improvement.
• Analysis and problem-solving skills.