[Hiring] Senior Salesforce Architect @Worldwide Clinical Trials

Role Description

The Senior Salesforce Architect serves as the enterprise design authority and technical owner for the Salesforce platform and its tightly coupled Certinia ecosystem, responsible for evolving the commercial technology stack to support the Sales, Marketing, and Sales Operations organizations. This role provides architectural leadership across the lead-to-cash and opportunity-to-project lifecycles, ensuring Salesforce solutions are scalable, secure, maintainable, and aligned to measurable business outcomes while integrating reliably with the broader enterprise application and data landscape.

The Senior Salesforce Architect partners closely with the IT Commercial Business Partner as the primary technology advisor to the Sales Operations team and with the Certinia system team on shared objects, integration patterns, and data flows that span Customer Relationship Management (CRM), Professional Services Automation (PSA), and the enterprise data warehouse. This role owns the multi-year Salesforce roadmap and sets enterprise development standards for Apex, Lightning Web Components, JavaScript, Platform Events, and Flows.

It embeds AI-driven capabilities, including Agentforce, Einstein, Data Cloud, and emerging generative AI, into the commercial technology stack while managing the product backlog, overseeing service desk support, and providing direct leadership to a team of administrators and developers. Success in this role requires deep expertise in Salesforce platform architecture, strong working knowledge of Certinia, command of commercial processes, fluency in AI-driven platform capabilities, and the ability to translate complex business challenges into governed, high-impact technology solutions within a complex, global enterprise environment.

Qualifications

• Deep understanding of the Salesforce platform architecture, data model, security and sharing models, automation framework, and integration patterns, with strong working knowledge of Certinia PSA and its interplay with Salesforce.
• Expert-level proficiency in Apex (including asynchronous Apex, batch, queueable, scheduled, and trigger frameworks), Lightning Web Components, JavaScript controllers, SOQL/SOSL, and declarative tools such as Flow.
• Strong working knowledge of AI and intelligent automation applied to commercial functions, including Agentforce, Einstein, generative AI, Data Cloud, and predictive analytics.
• Deep understanding of Sales and Marketing processes, including lead management, opportunity management, forecasting, territory management, and marketing automation integration, with proven ability to architect and evolve enterprise CRM platforms in a complex, global environment.
• Excellent communication, negotiation, and stakeholder engagement skills, with the ability to translate complex technology concepts into executive-ready language.
• Strong leadership and people management skills, with a track record of developing teams and delivering measurable outcomes on large, complex, multi-phase Salesforce initiatives.
• High attention to detail with a strong focus on governance, data quality, controls, and auditability, and comfort operating in a global, matrixed organization with competing priorities and evolving transformation environments.
• Experience in the Contract Research Organization or life sciences industry is preferred.

Requirements

• 10+ years of progressive experience in Sales Cloud, including significant time in a dedicated Salesforce architecture role.
• Hands-on experience implementing AI and automation capabilities on Salesforce, including Agentforce, Einstein, and Data Cloud, with strong understanding of Salesforce release management, sandbox strategy, DevOps tooling, and platform governance.
• Proven experience leading Salesforce platform teams, including direct management of administrators and developers, and partnering with Sales Operations and commercial leaders to deliver platform capabilities that drive measurable business outcomes.
• Proven success developing business requirements and delivering technology-based solutions across Sales and Marketing domains, with strong understanding of data governance, master data management, and integration architectures.
• Experience managing Salesforce service desk operations (SLA definition, ticket triage, continuous improvement), with excellent project management, communication, and executive presentation skills.
• Advanced Salesforce architect certifications (Application Architect, System Architect, B2B Solution Architect, or Certified Technical Architect (CTA)) strongly preferred.
• Bachelor's degree in Information Technology (IT), Computer Science, Business, or a related field.

Benefits

• Competitive salary range: $121,500.00 - $240,500.00 annually.
• Comprehensive benefits package depending on location.
• Commitment to pay equity and transparency.