[Hiring] Senior Salesforce Administrator @Energy Exemplar

Role Description

Energy Exemplar requires a pro-active Salesforce Expert with superior certified Administrator skills. This role will be ‘key’ to delivering our Salesforce system to meet our immediate and future needs. The contributions made in this role will help to increase pipeline, customer experience, account management and ROI.

• Serve as primary system administrator for EE Salesforce.com environment with 100+ users
• Maintain user roles, security, profiles, and workflow rules wherever necessary
• Manage change control for all EE Salesforce instance
• Analyze unused fields, objects and reports and recommend items to remove
• Maintain the consistency of the workflow and confidentiality of the business for EE
• Manage all administrative functions, such as maintenance of user accounts, records, dashboards, backups, and other tasks as needed
• Provide training to users in the organization to make them skilled for participating in Salesforce-related processes
• Serve as a link connecting the application developers (or 3rd Party), business personnel and users
• Responsible for creating and maintaining reports in Salesforce.com and extracting insights from data for advancing business revenue
• Complete regular internal system audits and prepare for upgrades
• Manage Salesforce.com data feeds and other integrations (ex. Netsuite, Hubspot, Docusign, middleware, other Finance tools, etc.)
• Coordinate the evaluation, scope, and completion of new development requests
• Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
• Develop Custom Objects, Custom Reports and configure data feeds for sales performance and lead generation statistics
• Create and deliver end-user training to internal administrators, power users, executive teams, sales teams, customer service representatives, and marketing teams
• Design security models, fields, page layouts, workflow rules, reports, and dashboards
• Develop and enhance our Salesforce environment to support business operations and processes, integrate with various business systems
• Participate in project planning, scoping, and estimating
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
• Maintain strict confidentiality in all departmental and company matters

Qualifications

• Experience in Salesforce Sales Cloud, Support Cloud, Community Cloud, and Knowledge
• Salesforce Administrator (Lightning and Classic)
• Business Requirements Gathering
• Report and Dashboard Building in Salesforce (Enterprise and Einstein)
• Sandbox: Development and Deployment into Production of new functionality
• UAT and Training
• Problem Solving Skills
• Excellent oral and written communication skills
• Educated to Degree Level
• Certified Salesforce Administrator (ADM 201 and ADM 211)
• Fluent English

Benefits

• Work from home, in the office, or on the move
• Support to balance work and life
• Empowerment to take initiative and solve problems

Company Description

Energy Exemplar’s mission lies in ‘Empowering Transformative Energy Decisions’. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe.

• SaaS Company of the Year (2025) – Global Business Tech Awards
• Environmental Impact Award (2025) – E+E Leaders Awards
• IPPAI (Independent Power Producers Association of India) Power Awards (2025) - Winners
• Finalist: Platts Global Energy Awards (2024) – Grid Edge category
• Finalist: Reuters Global Energy Transition Awards (2024) – Technologies of Change
• Top 50 Marketing Team (2024) – Voted by the public at the ICON Awards