[Hiring] Senior Risk & Fraud Lead @Docplanner

Role Description

We are looking for a Senior Risk & Fraud Lead (LATAM) to build and drive Docplanner's risk management, fraud prevention, AML/KYC, and payment controls frameworks across Latin America. Reporting into the Legal, Risk & Compliance function, this is a senior individual contributor role with high autonomy, responsible for establishing end-to-end risk governance from the ground up while enabling safe business and payments expansion across LATAM.

• Develop and implement operational risk management frameworks, conducting risk assessments and establishing mitigation strategies to support LATAM expansion and ongoing operations.
• Design and implement fraud detection and prevention programs across LATAM markets, including advanced monitoring systems and response protocols.
• Establish and maintain robust anti-money laundering and know-your-customer programs aligned with regional regulatory requirements and international standards.
• Build and oversee fraud controls, including transaction monitoring and emerging payment related risks.
• Lead operational risk assessments, complex fraud investigations, and incident response, coordinating with internal teams, vendors, and external authorities.
• Act as a trusted advisor to senior stakeholders on comprehensive LATAM risk management, fraud prevention, and compliance topics.
• Define and track KPIs related to operational risk exposure, fraud loss, prevention effectiveness, investigation timelines, and regulatory compliance.

Qualifications

• Senior-level experience in risk management, fraud prevention and AML/compliance across multiple business functions.
• Strong background in fintech, payments, financial services, e-commerce, or marketplaces with proven operational risk management expertise.
• Proven hands-on experience across multiple LATAM markets (not single-country) with deep understanding of regional risk landscapes.
• Deep expertise in cross-border payment systems and payment fraud, and broader operational risk controls.
• Demonstrated experience leading fraud investigations, operational risk assessments and managing financial crime incidents.
• Strong stakeholder management skills, with the ability to influence across business units and cultures and jurisdictions.
• Analytical mindset with strong risk assessment capabilities, fraud detection instincts, and data-driven decision making.
• Comfortable working independently across time zones in a fast-paced, high-growth environment with complex risk challenges.

Requirements

• Bachelor’s degree in Finance, Economics, Criminal Justice, Business Administration, or related field.
• Preferred certifications: CAMS, CFE, FRM, or equivalent.

Nice to Have

• Experience with AI or machine-learning-based fraud detection.
• Knowledge of digital identity and authentication technologies.
• Previous exposure to healthcare or healthtech environments.

Languages

• English – Fluent.
• Spanish – Fluent.
• Portuguese – Nice to have (Brazil exposure).

What to Expect from Our Hiring Process

• 1️⃣ Intro Chat – A first call with our Talent Partner Giuliana to explore mutual fit around relevant skills, value alignment, and motivation.
• 2️⃣ Business Case – A take-home exercise with dedicated prep time, designed to understand how you approach real-life problems and think through regulatory scenarios. You’ll then walk us through your approach in a collaborative discussion with the hiring manager and the team.
• 3️⃣ Hiring Manager Technical Interview – A deeper conversation about your background, aspirations, and experience, with Siobhon Custodio (your potential manager) and Kate Cottrell.
• 4️⃣ Operational fit – A discussion with Anna Krol, focused on operational fit, payment systems understanding and how you collaborate with cross-functional teams.
• 5️⃣ Final Interview – A final chat with Jairo Morales Rivera, focused on cultural fit, values and strategic alignment.
• 6️⃣ References & Offer!

Benefits

• 💙 Global Benefits – Healthcare insurance, wellness support, and time off that counts.
• 📍 Local Perks – Local benefits like meal vouchers, transport allowances, or extended parental leave.
• 🚀 Career Growth – Opportunities to learn, develop, and explore new paths.
• 🌎 A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment.
• ⏳ Flexibility That Works for You – Remote work and flexible hours.

What We Believe In

• 📊 Focus on results – we're here to make an impact.
• 🧠 Think like an owner – take responsibility, drive outcomes.
• ✂️ Keep it simple, keep it lean – smart solutions over complexity.
• 🔊 Be respectful and radically honest – openness builds trust.
• 📚 Learn and be curious – growth is part of the job.

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.