[Hiring] Senior Revenue Operations Manager @New Relic

Role Description

Are you driven by the challenge of turning complex operational processes into seamless, high-performing systems? New Relic is looking for a Senior Revenue Operations Manager to own the technical and automation engine behind our Go-To-Market (GTM) organization.

As part of the GTM Planning & Process team, you will sit right at the intersection of business strategy, field execution, and cutting-edge technology. You will serve as a strategic partner across our revenue organization, eliminating operational friction, scaling systems, and building solutions that directly impact our growth trajectory.

What You'll Do

• GTM Strategy & Automation: Drive the GTM technology roadmap (including Salesforce, Clay, and Salesloft). You will pilot emerging AI capabilities and transform manual steps into efficient, automated workflows.
• Technical Execution & Quality: Partner with cross-functional stakeholders to gather requirements and translate business needs into clear user stories, technical specs, and UAT testing plans.
• Data Governance & Analytics: Define key system-level performance metrics, build automated dashboards, and collaborate with Data & Analytics to maintain a trusted source of truth.
• Enablement & Change Management: Guide field adoption of new system features by creating clear documentation, leading enablement sessions, and executing change management strategies.
• Cross-Functional Alignment: Work closely with Marketing, Sales Operations, and Customer Adoption to streamline business rules and build a customer lifecycle (from initial land, onboarding, and adoption, to value realization and expansion).

Requirements

• 6 to 8+ years of experience in B2B SaaS across Revenue Operations, Field Sales Ops, or GTM Systems Architecture.
• Hands-on mastery of Salesforce (including custom objects, flow builder, complex schemas, and system integrations) alongside Business Intelligence tools like Tableau or advanced Excel.
• Experience leading cross-functional projects, writing detailed user stories, and managing delivery using Agile/Scrum methodologies in Jira.
• A strong builder mindset with a knack for translating qualitative business needs into scalable technical designs.
• Relevant professional experience or a Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.

Bonus Points

• Hands-on experience with modern GTM tools such as Salesforce CPQ, LeanData, or Clay.
• Exposure to implementing AI capabilities for predictive scoring or automated routing.
• Practical SQL skills and familiarity with Snowflake or AWS data pipelines.
• An advanced degree (such as an MBA or related Master's degree).

Benefits

• Healthcare, dental, and vision benefits.
• Parental leave and planning.
• Mental health benefits.
• 401(k) plan and match.
• Flex time-off.
• 11 paid holidays.
• Volunteer time-off.
• Other competitive benefits designed to improve the lives of our employees.