[Hiring] Senior Revenue Operations Manager @ChowNow

Role Description

The Senior Revenue Operations Manager is responsible for designing, scaling, and optimizing the end-to-end revenue engine across Sales, Partnership, Marketing, and Product. We are seeking a well-rounded Revenue Operations professional with a strong focus on top of funnel strategy, marketing operations, and demand generation. This role will partner cross-functionally across Marketing, Sales, Customer Success, and Finance to drive repeatable growth motions, optimize funnel performance, and improve efficiency across the revenue engine.

In this role, you will create and implement high-quality reporting and insights to advise our internal stakeholders to make data-driven decisions. This role partners closely with leadership to ensure alignment across strategy, execution, and measurement while building scalable infrastructure for growth.

This role is for a self-starter and problem solver with incredible ability to influence our organization and work cross-functionally with nearly all teams. We’re looking for a team player, who can think quickly on their feet, and navigate a rapidly growing organization to get things done at high velocity and with superb quality.

This role reports directly to the Head of Revenue Operations and will not have any direct reports. This is a remote role based in the United States.

Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.

Qualifications

• You have 6+ years of experience in Business/Sales/Revenue Operations with a track record of driving strategic decision-making with Sales, Marketing, CX, Enablement, and Partnerships.
• You drive automation to reduce manual work and improve speed-to-lead and pipeline hygiene.
• You have designed and maintained lead-to-cash workflows including routing, scoring, enrichment, and lifecycle management.
• You have owned and optimized top of funnel operations, including lead management, routing, scoring, attribution, campaign tracking, and funnel conversion performance.
• Partner closely with Marketing teams to execute, measure, and scale multi-channel campaigns.
• You are a strategic operator that can translate company growth strategy into operational execution: territory design, segmentation, forecasting rigor, compensation, funnel performance, systems architecture, and cross-functional alignment.
• You have advanced expertise in Microsoft Excel and proficiency in other Office tools, Google Suite, Salesforce, and JIRA.
• You are organized and excellent at managing competing priorities and complex projects.
• You have experience working with large data sets, enterprise reporting and dashboards, and data visualization tools such as Tableau, Mode, and Looker.
• You have applied experience in data visualization and producing meaningful metrics for business operations.
• You have excellent analytical and systems-thinking approaches to problem solving, with a proven track record of matching team needs with actionable solutions.
• You are focused on results, a self-starter, and have demonstrated success in using analytics to drive the understanding, growth, and success of products, teams, and organizations.
• You are an effective communicator to various audiences and frequently collaborate with cross-functional teams.
• You have the capacity to remain flexible, adept at learning new tools and independently problem solve at high velocity and confidence.

Requirements

• Within 30 days you'll...
• Complete ChowNow New Hire Onboarding Experience
• Learn how the current Business Systems and Revenue Operations team operate.
• Meet cross-functional partners across the business and develop a solid understanding of the Revenue Operations mission.
• Understand GTM strategy, ICP, funnel stages, and pipeline goals
• Shadow and begin attending weekly RevOps meetings
• Review current funnel metrics: conversion rates, deal velocity, pipeline coverage, rep productivity and performance
• Study existing processes: lead routing, opportunity management, forecasting
• Identify quick win projects to own
• Within 60 days you'll...
• Start providing system support and answering team questions
• Track funnel metrics, weekly, monthly, and quarterly departmental KPIs and scorecards
• Improve lead routing, scoring, and SLA workflows
• Standardize campaign tracking and attribution processes
• Hold follow-up meetings with Sales, Marketing, CS to understand pain points
• Begin building credibility through project delivery and responsiveness
• Present impact metrics to stakeholders & update process documentation for areas of ownership
• Drive projects through full lifecycle: requirements → build → test → launch → measure
• Within 90 days you'll...
• Lead cross-functional initiatives requiring coordination across Sales, Marketing, CS
• Contribute to quarterly planning and roadmap prioritization focusing on high-impact metrics: speed to lead, deal velocity, forecast accuracy
• Attend strategic planning meetings with GTM leadership
• Shift from execution-only to strategic thinking + execution
• Present accomplishments to leadership and identify areas for next quarter focus

Benefits

• Expected Base Salary: $130,000 - $168,000 (depending on candidate location and experience)
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life.
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program or continuing education reimbursement program
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.