[Hiring] Senior Revenue Operations Manager @Signifyd
Senior Revenue Operations Manager @Signifyd
All Others
Salary usd 110,000 - 1..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 5d ago

[Hiring] Senior Revenue Operations Manager @Signifyd

5d ago - Signifyd is hiring a remote Senior Revenue Operations Manager. πŸ’Έ Salary: usd 110,000 - 140,000 per year πŸ“Location: USA

Role Description

We're looking for a Senior Revenue Operations Manager to own operations for Customer Success (CS) and Solution Design and Delivery (SD&D), reporting to the Director of Revenue Operations. This is a full-ownership role: you'll be responsible for the strategy, systems, processes, analytics, and enablement for both organizations. You won't just respond to requests; you'll identify what the business needs, bring a recommendation, design a solution that works for the teams involved, build it, and lead the change.

This role is embedded in the business, not supporting it from a distance. You'll work alongside CS and SD&D leadership, join their team calls, and own the operational roadmap for both organizations. If you thrive working directly with post-sales leaders, enjoy presenting your work, and want to understand the business deeply enough to have opinions about it, this role will feel natural.

Business Outcomes

  • Increased net revenue retention (NRR) through proactive customer health monitoring, streamlined renewal and upsell workflows, and reduced preventable churn.
  • Decreased time to go live and fewer implementation cancellations through optimized SD&D scoping and onboarding risk signal detection.
  • Year 1 Revenue pacing at or above budget, driven by accurate implementation milestone tracking and early identification of at-risk accounts.
  • Improved visibility into churn risk, expansion opportunity, and post-sales performance for CS and SD&D leadership.
  • Bookings accuracy consistently at or above 85%.
  • Reduced operational overhead through automation of manual, recurring tasks and consolidation of cross-functional signal delivery.

Responsibilities

  • CS Operations: Own CS operations end to end: account health monitoring and alerting, renewal and expansion workflows, lifecycle process design, and book-of-business management and hygiene.
  • SD&D Operations: Own SD&D operational infrastructure in Salesforce: implementation tracking, milestone forecasting, onboarding risk signal detection, and Sales-to-post-sales handoff workflows.
  • Analytics & Reporting: Build and maintain the analytics and reporting infrastructure CS and SD&D leadership rely on, including notification and signal delivery systems.
  • Salesforce Administration: Serve as system administrator for CS and SD&D: flows, validation rules, permission sets, assignment rules, and custom configurations following RevOps governance best practices.
  • Automation: Convert manual reporting, data cleanup, and recurring administrative work into automated, repeatable processes.
  • Stakeholder Partnership: Partner with CS and SD&D leadership to identify operational gaps, scope improvements, and drive them to completion.
  • Project Management: Manage RevOps projects and serve as the primary RevOps contact for CS and SD&D, with proactive stakeholder communication throughout.

Qualifications

  • A proactive, self-directed operating style: you find operational gaps and drive improvements before they’re assigned to you, and you can articulate how each improvement connects to business outcomes.
  • Strong stakeholder management and communication: ability to partner with senior leaders across multiple organizations simultaneously, navigate cross-functional process redesign without formal authority, and present work confidently to leadership and company-wide audiences.
  • Proven ability to convert manual, recurring work into automated, scalable solutions.
  • Salesforce admin proficiency: flows (record-triggered, scheduled, and autolaunched), validation rules, permission sets, and custom objects following governance best practices.
  • Background in Revenue Operations, CS Operations, or Post-Sales Operations, with exposure to both customer success and implementation or technical teams.

Nice to have

  • Strong CS and post-sales domain knowledge: health scoring methodologies, renewal and expansion motions, churn analysis, onboarding workflows, and the KPIs post-sales teams are measured against.
  • Familiarity with ecommerce, fraud prevention, fintech, or adjacent industries; understanding of chargebacks, GMV, authorization rates, and dispute management is a real advantage.
  • Experience using AI tools (Claude, Gemini, or similar) for workflow automation, data analysis, or operational decision support; hands-on experience with enterprise platforms like Agentforce, Slack AI, or Salesforce-Slack integrations.
  • Experience with LeanData or similar account assignment and routing tools, and/or CPQ processes and tooling.
  • Working familiarity with Outreach, Looker, and Jira.
  • Formal Salesforce certification (Administrator, Advanced Administrator, or similar).

Benefits

  • Discretionary Time Off Policy (Unlimited!)
  • 401K Match
  • Stock Options
  • Annual Performance Bonus or Commissions
  • Paid Parental Leave (12 weeks)
  • On-Demand Therapy for all employees & their dependents
  • Dedicated learning budget through Learnerbly
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Account (FSA)
  • Short Term and Long Term Disability Insurance
  • Life Insurance
  • Company Social Events
  • Signifyd Swag

Compensation

In the United States, each work location is assigned a specific pay zone, which determines the salary range for a given position. The starting base salary for the selected candidate will be based on a variety of factors, including job-related skills, experience, qualifications, geographic location, and current market conditions.

  • Base Salary Ranges by Pay Zone:
  • Tier 1 (NYC/SF Bay Area/Seattle): $130,000 – $140,000 annually
  • Tier 2 (DC Metro/Austin/Chicago/Denver/Boston/Los Angeles/San Diego): $120,000 – $135,000 annually
  • Tier 3 (US - All Other): $110,000 – $130,000 annually

Equity: This role is eligible for a stock option grant of 2,000 stock options, based on the position level and internal compensation guidelines.

Bonus: This role is eligible for an annual performance bonus of up to 10% of base salary.

Work Model

This is a 100% remote position. Occasional travel is required for company and team onsites, approximately once per quarter.

Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Senior Revenue Operations Manager @Signifyd
All Others
Salary usd 110,000 - 1..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 5d ago
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πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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