[Hiring] Senior Record Retrieval Specialist @Insight Service Group (ISG)

Role Description

As a Senior Record Retrieval Specialist, your main responsibility is to obtain the requested materials and supply those back to the requesting party in a timely manner.

Essential Duties and Responsibilities

• Data Entry
• Follow-up with providers (via phone, email, fax). This job requires frequent phone work
• Review of prepayment requests for accuracy and then inputting those into our system
• Answering status requests made by the client
• Processing rejections based on the client protocol
• Reviewing the requested materials for accuracy and supplying those in a final version to the requesting party

Qualifications

• Prior experience in record retrieval (whether from the vendor side or the physician's side)
• Excellent written and verbal communication
• Strong work ethic
• Strong computer skills
• Effective organizational skills
• Ability to Multi-Task
• Detail-oriented
• Ability to work independently in a remote setting
• Knowledgeable of basic Microsoft Office Programs (preferred)
• Appropriately maintaining the diary schedule set in place for follow-up
• Ability to adhere to multiple client protocols
• Entering accurate diary entries in the system for all events regarding workflow
• Responding to client inquiries in a timely and appropriate manner

Requirements

• ***ONLY CANDIDATES WITH PRIOR RECORD RETRIEVAL EXPERIENCE WILL BE CONSIDERED***

Benefits

• Take your career to the next level with this unique opportunity for growth and development within a dynamic national company
• ISG provides national claim and litigation support to the insurance and legal communities
• We help our clients achieve optimal claim outcomes