[Hiring] Senior RCM Associate @Nourish

Role Description

Reporting directly to our Director of Revenue & Provider Network Strategy, the Senior RCM Associate will support all billing and revenue cycle operations at Nourish, including:

• Resolving patient billing tickets
• Managing claim workflows
• Building and optimizing RCM processes as we scale into new service lines and payer contracts

This role is critical to Nourish's core operations - you'll work cross-functionally with our Clinical Ops, Payer Ops, Customer Experience, and Product teams. The work you do directly impacts:

• Our patients (ensuring billing is never a barrier to care)
• Our dietitians (enabling a smooth payment experience)
• Our payers

This role is full-time and fully remote (with option to work from our NYC office).

Key responsibilities:

• Manage patient-facing and internal billing questions - including, but not limited to, resolving denials, investigating patient responsibility questions, and processing insurance coverage verifications.
• Work claims end-to-end via our clearinghouse and partner with cross-functional stakeholders to ensure a smooth billing experience for our patients and providers.
• Support efforts to streamline existing RCM processes by providing suggestions for automation or new tools, optimizing individual steps, and maintaining consistent, reliable execution.
• Support ad-hoc RCM projects - including payer-specific billing efforts and new service line expansions.
• Develop and maintain SOPs for RCM workflows, flagging process gaps and proactively suggesting improvements to the team.
• Collaborate with cross-functional partners to communicate billing updates, escalate complex cases, and gather information needed to resolve patient or payer issues.
• Partner with our Product and Engineering teams to test, evaluate, and optimize AI-powered billing tools and automation - actively contributing feedback that shapes how our RCM technology evolves.

Qualifications

• 2+ years of experience in a revenue cycle, medical billing, or healthcare operations role.
• Familiarity with insurance billing workflows - including claim submission, denial management, ERA reconciliation, and payer communications.
• Patient-first communicator - professional, empathetic, and able to de-escalate billing concerns while keeping things moving.
• Highly organized and detail-oriented, with strong follow-through; takes things all the way through the finish line.
• Energized by technology and automation - seeks out new tools and is excited by the idea of using AI to make billing smarter.
• Medical coding background (CPC/CCS credentialed) a plus.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Flexible working hours
• Remote work options
• Professional development opportunities