[Hiring] Senior Qualitative Research Manager & Moderator @National Research Group

Role Description

We are seeking a strategic and experienced Senior Qualitative Research Manager to join our Devices & Services team. This role offers the opportunity to immerse yourself in an ongoing research program for one of the world’s most influential social media platforms, directly shaping how millions of users engage with and experience the product every day. You’ll lead qualitative research end to end—from designing studies and moderating sessions to synthesizing insights and delivering impactful reports.

Through this work, you’ll help our client deeply understand user experiences and behaviors, providing actionable insights that guide how they optimize the platform’s design, features, and content to create more engaging, and user-centered experiences.

Your Impact

• Oversee qualitative UX studies from research design through reporting, including writing screeners, crafting discussion guides, managing logistics, moderating sessions and synthesizing results.
• Lead in-person and remote research leveraging diverse qualitative methods such as interviews, diary studies, usability testing, focus groups, concept evaluations, journey mapping and more.
• Moderate research sessions that foster open, engaging dialogue that uncovers authentic user perspectives to inform product and design decisions.
• Distill complex research findings into strategic insights that guide our client in optimizing design, features, and content to deliver a seamless, user-centric experience.
• Manage multiple concurrent projects with efficiency and precision, ensuring all deliverables meet the highest standards of quality.
• Serve as a trusted thought partner to our client, offering strategic guidance and proactive solutions to evolving research needs.
• Provide mentorship and direction to junior team members, offering feedback, guidance, and opportunities for growth.
• Collaborate with senior team members and provide oversight to junior team members in coordinating logistics with internal and external operations teams (programming, fieldwork, facilities, data processing), and partnering with these teams to drive projects forward on stringent timelines.

Qualifications

• 4+ years of hands-on experience designing and conducting a range of qualitative methodologies and studies.
• B.A./B.S. degree in areas such as Psychology, Anthropology, Information Science, UX Design, Computer Science, or a related field.
• Skilled in leading engaging user sessions that uncover meaningful insights.
• Familiarity with understanding user behaviors and conducting UX research.
• Able to write screeners, manage recruitment, and craft thoughtful discussion guides.
• Strong writing skills to craft a story around data insights and clearly communicate key points succinctly.
• Expert at working with data to identify trends and insights, including both structured and unstructured data.
• Advanced data visualization skills using tools such as Excel, PowerPoint, Google Docs and Slides.
• Passion for research, data-driven approaches, and strategic thinking.
• Proven experience nurturing and building relationships with clients.
• Ability to mentor and inspire junior team members.
• Internally-motivated who continuously strives to get things done well.
• Successfully manages time and multiple competing priorities.
• Hawk-eyed attention to detail ensuring high levels of quality control and reporting.
• Team player who works collaboratively and harmoniously within a team.

Benefits

• Flexible/Remote work with optional usage of our great offices in Culver City and New York.
• Unlimited PTO, volunteer days, and a generous number of recharge days including a full office closure during the week of Christmas and New Year’s.
• Medical, Dental, and Vision Insurance Plans.
• 401K with company match.
• 12 weeks paid Parental Leave.
• Regular performance evaluations with opportunities for promotions and merit increases.
• Educational and training reimbursement plan and other training and professional development opportunities.
• Employee perks program (includes discounts on travel, hotels, cars, fitness, movie tickets and more).
• Resources available for mental health, inclusive care and family building.
• NRGratitude – our company-wide employee recognition program.
• Regular team/company events and activities including annual summer and holiday parties.
• Pet friendly headquarters and pet insurance options.

Compensation

In order to comply with equal pay and salary transparency laws in various locations, we believe the target range of base compensation in all locations within the United States for this role is $90,000-100,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.