[Hiring] Senior Professional Services Consultant @Proofpoint

Role Description

Professional Services seeks a Senior Consultant to serve as a senior technical authority for enterprise messaging and email security architectures. This role partners with some of the world’s largest organizations to design, optimize, and operationalize resilient, high-volume messaging infrastructures integrated with advanced security and compliance controls. The ideal candidate has experience implementing and administering large-scale mail infrastructures and acting as a trusted advisor to enterprise architecture teams and security leadership for Fortune 100/500 companies.

This role is responsible for aligning client business priorities with high volume SMTP routing and governance strategies, integrated with world-class messaging security.

• Customer Leadership
  • Lead architecture and design discussions with enterprise technical and executive stakeholders.
  • Support customer planning and execution of implementations, upgrades, migrations, and consultative optimizations for Proofpoint’s enterprise-grade Mail Transfer Agent solutions (including Proofpoint Enterprise MTA, Email Protection, Cloudmark Security Platform, Sentrion).
  • Act as escalation authority for complex mail flow and deliverability issues.
  • Provide recommendations and best practices to optimize Proofpoint technology investment.
  • Provide advice on operationalizing Proofpoint MTA solutions and incident response workflows; advise on integrations with relevant Customer platforms.
  • Work closely with Proofpoint’s sales team to ensure customer stakeholder needs are met. Partner to develop Proofpoint customer champions.
• Technical Expertise
  • Design high-throughput, resilient SMTP routing architectures.
  • Optimize deliverability, reputation, and compliance posture.
• Internal Influence
  • Drive high volume messaging service delivery standards and architectural best practices across the Professional Services organization.
  • Contribute to strategic initiatives that improve customer adoption and operational maturity.
  • Partner with Product/Engineering to shape roadmap based on field insights.
  • Provide technical leadership and mentorship across the consulting organization, establishing scalable delivery methodologies and architectural best practices.

Qualifications

• 7-10+ years experience in email infrastructure, MTA operations, or messaging security in a production environment.
• Deep expertise in SMTP, routing, authentication (SPF/DKIM/DMARC).
• Experience leading customer-facing architectural discussions in enterprise environments.
• Experience managing complex customer escalations and driving resolution.
• Ability to influence technical strategy across multiple stakeholder groups.
• Demonstrated ability to write clear, informative technical documentation and deliverables.
• Keen risk identification and resolution skills.
• Demonstrated leadership and verbal communication skills.
• Dedication to client service with a confident, comfortable in-person and virtual presence.
• Strong organizational and project management skills; strong attention to detail.
• Experience working in a fast-paced customer success or Professional Services organization.

Requirements

• Experience with Proofpoint’s Email Protection and Email DLP solutions.
• Experience defining, implementing, and maintaining consulting best practices.

Benefits

• Competitive compensation.
• Comprehensive benefits.
• Career success on your terms.
• Flexible work environment.
• Annual wellness and community outreach days.
• Always on recognition for your contributions.
• Global collaboration and networking opportunities.