[Hiring] Senior Process Design Specialist @Horizon Blue Cross Blue Shield of New Jersey

Role Description

The role is responsible for conducting data collection and analyses to support process improvement programs and projects to reduce cost and complexity across the enterprise. The role will lead a variety of projects in support of the goals of business divisions. Additionally, the incumbent may work in partnership with other BPI colleagues in support of cross-functional enterprise initiatives. The incumbent will draft and review project deliverables and analyses such as value-stream mapping and statistical analyses and supervise business process analysts in the project team environment. The role will also be responsible for business case development using ROI models in direct relationship to departmental goals. The incumbent of this position will interact with process and subject matter experts to develop solutions that improve process performance by increasing productivity and efficiency and/or managing process demands while enhancing the customer experience. In addition to BPI project work, the incumbent must also plan and participate in BPI organization building and activities to help promote the BPI brand, and serve as a mentor to business staff pursuing their Green Lean and Green Belt certifications. This position requires an individual with a strong background in process improvement with the ability to deliver significant sustainable business results.

Qualifications

• High School Diploma/GED required
• Bachelor degree preferred or relevant experience in lieu of degree
• Requires a minimum of 5 years business process improvement or process redesign experience
• Lean Six Sigma Green-level certification from an industry recognized academic or quality institution
• Commitment to achieve Horizon Black Belt certification within two years of hire

Requirements

• Healthcare industry experience preferred
• Experience in a multi-divisional corporate environment desired
• Understanding of change management challenges related to process improvement
• Proven project management and process improvement skills including strong knowledge of lean and Six Sigma methodologies
• Experienced with Minitab and/or other statistical software
• Must be proficient in MS Office products (Word, Excel, PowerPoint, Visio)

Benefits

• Comprehensive health benefits (Medical/Dental/Vision)
• Retirement Plans
• Generous PTO
• Incentive Plans
• Wellness Programs
• Paid Volunteer Time Off
• Tuition Reimbursement

Company Description

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds.