[Hiring] Senior Principal Technology Consultant-Integrated Risk Management @ServiceNow

Role Description

The Technical Consultant is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow Risk & Resilience products based on configuration leading practices – all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

• Develop solutions for our customers through technical configuration of the Risk & Resilience products
• Be the technical expert in how to configure best and implement the Risk & Resiliency product portfolio using ServiceNow leading practices focused on configuration vs. customization
• Articulate the implications of customization and technical debt while consultatively weighing the pros and cons of OOB vs. customization
• Advise customers in their efforts to take advantage of the ServiceNow Risk solutions’ standard capabilities in their efforts to improve their Risk processes
• Participate in customer design workshops focused on ServiceNow Platform and Risk solution technology
• Draft more technically-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
• Guide and provide ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Develop required integration components (REST/SOAP API, Integration Hub, etc.) with multiple systems
• Develop required workspace components using UIB and otherwise to meet the acceptance criteria
• Prepare all customer-facing deliverables focused on the technology and responsible for the quality of the configured/developed solution
• Juggle multiple and complex projects/initiatives
• Promote continuous improvement practices for delivery/engagement materials
• Support specific services sales activities when required
• Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
• Up to 30% travel annually, driven by customer needs and internal meetings

Qualifications

• Current active ServiceNow certifications:
  • Certified System Administrator (CSA)
  • Certified Implementation Specialist in Risk and Compliance (CIS-RC)
• 10-12 years of ServiceNow configuration/development experience for complex, highly-capable technologies – inclusive of integrations
• 10-12 years of ServiceNow Integrated Risk Management (IRM) configuration/development experience
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) related to the Risk & Resilience solutions, while providing thought leadership to Risk & Resilience sponsors/stakeholders in solving technical problems
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
• Proficiency in ServiceNow scripting and Glide Scripting
• Strong interpersonal skills, customer-centric attitude, and ability to deal with cultural diversity
• Proven team player and team builder

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.