[Hiring] Senior Principal Platform Architect @ServiceNow

Role Description

You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements.

The Customer Outcomes Senior Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Senior Principal Platform Architect ensures customers use leading practices around:

• Instance strategy
• Technical governance
• Core data
• Integrations
• Technical health of the platform

This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

• Work with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation of solutions.
• Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
• Provide a variety of knowledge across multiple workflows.
• Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
• Translate goals to outcomes into a customer roadmap.
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
• Manage technical governance, and a delivery operating model and governance.
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
• Support the sales effort by scoping and estimating the engagement and change orders.
• Be an active contributor of leading practices and expertise related to the ServiceNow platform.
• Maintain skills / certifications.
• Support the professional development of others through means of mentoring.
• Seen as an expert across the industry and an active contributor of leading practices.
• Involved in more complex engagements providing expertise across multiple workflows.
• Work with the extended account team to form global roll out plans, extending platform expansion.
• Participate in presales opportunities and promote the platform architect role into all accounts.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 15+ years progressive experience as part of a professional services organization; or equivalent education/experience.
• Management consulting experience.
• Ability to travel up to 80%.
• Creativity with comfort running programs independently within a "startup paced" environment.
• Experience driving complex issues through analysis and resolution.
• Ability to relay complex information to diverse set of audiences, both technical and non-technical.
• ServiceNow certifications in aligned workflow.
• Industry domain expertise in TMT (Telecommunications, Media, and Technology) and SI (System Integrators) desirable.
• Large program experience leading architecture and design.
• Enterprise architecture experience.
• Cloud application technology experience.
• Familiarity with Enterprise Architecture Framework like TOGAF, IT4IT, etc.

Requirements

• For positions in this location, we offer a base pay of $192,400 - $300,000.00 plus equity (when applicable), variable/incentive compensation and benefits.
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
• Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
• We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Benefits

• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.