[Hiring] Senior Plan Coordinator Consultant @CVS Health

Role Description

CVS Health, a Fortune 6 company, is seeking a Senior Coordinator, EAP Plan Setup Specialist, to play a critical role in maintaining the accuracy, integrity, and effectiveness of Employee Assistance Program (EAP) plan setup and administration. This individual will support the implementation and ongoing maintenance of client plans by accurately translating benefit design and pricing information into a custom Aetna EAP system for member and plan sponsor servicing, claim processing, and billing purposes. The role operates in a high-volume production environment and requires exceptional attention to detail, strong organizational skills, and a commitment to quality. The ideal candidate is proactive, customer-focused, and self-motivated to identify opportunities for continuous process improvement.

• Manage all aspects of Plan Sponsor implementations and ongoing support, including the accurate setup, validation, and maintenance of benefit and pricing data within a custom EAP platform.
• Perform high-volume data entry from source systems while ensuring compliance with established setup standards and quality expectations.
• Partner with key stakeholders, including Sales, Account Management, and other internal business teams, to proactively identify, resolve, and prevent issues while consistently meeting or exceeding customer expectations.
• Gather and evaluate stakeholder feedback to support continuous improvement of processes, systems, tools, and resources.
• Contribute to a culture of operational excellence by supporting process standardization, documentation, and quality improvement initiatives.
• Identify process gaps and recommend workflow improvements that enhance efficiency, accuracy, and customer experience.
• Maintain and distribute weekly, monthly, and quarterly operational reports with a high degree of accuracy.
• Provide cross-functional team support during off-peak periods to ensure operational continuity and team success.

Qualifications

• At least one year of data entry experience.

Requirements

• Demonstrated ability to work accurately with large volumes of data while maintaining a high level of attention to detail.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities.
• Experience with data entry, plan setup, billing operations, healthcare plan administration, or benefit configuration.
• Knowledge of business applications such as Quickbase and Salesforce.
• Ability to analyze processes and recommend workflow improvements that enhance efficiency and accuracy.
• Experience in business operations, finance, healthcare administration, data entry, customer service, or a related field.
• Bachelor’s degree in business-related field.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.