[Hiring] Senior Partner Success Implementation Engineer @NICE

Role Description

The Senior Partner Success Implementation Engineer is a senior-level technical expert who plays a critical role in driving partner success across implementation, readiness, and ongoing product adoption. This role provides advanced technical expertise, leads escalated troubleshooting, influences product direction through enhancement advocacy, and ensures partners are fully enabled to deploy, configure, and optimize the platform at scale.

As a senior resource, this role also mentors junior engineers, provides strategic technical guidance to Partner Success Managers and TAMs, and contributes to technical leadership across the partner ecosystem.

How will you make an impact

• Technical Advocacy & Product Support
  • Deliver expert-level technical guidance, troubleshooting, and platform knowledge to partner customers following readiness.
  • Champion product enhancements, representing complex partner needs and collaborating with internal engineering and product teams.
  • Lead high-visibility or escalated support engagements to ensure timely resolution and optimal platform performance.
• Implementation Leadership
  • Oversee complex technical implementation projects for partner customers, including advanced configuration, integrations, deployment architecture, and onboarding strategies.
  • Ensure partners understand scalable deployment models, technical best practices, and long-term operational success strategies.
  • Guide handoff from implementation to steady-state support while ensuring smooth transition for partners and internal teams.
• Cross-Functional Collaboration
  • Serve as a senior liaison to TAM and Partner Success organizations, ensuring deep technical alignment across partner and customer support motions.
  • Collaborate with Partner Success Managers to assess partner maturity, identify technical gaps, and drive adoption strategies.
  • Communicate product updates, platform changes, and technical insights across partner-facing teams, influencing broader operational excellence.
• Knowledge Sharing & Best Practices
  • Create and share advanced best practices, technical playbooks, and lessons learned across partner accounts.
  • Lead internal knowledge-sharing sessions, mentor Implementation Engineers, and elevate the technical capabilities of the Partner Success organization.
  • Contribute to scalable enablement content, documentation, and training material to enhance partner readiness and technical proficiency.
  • Lead executive business reviews and represent partner technical needs in strategic planning forums.

Qualifications

• 5-7 years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role.
• Strong expertise in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments.
• Exceptional communication skills with the ability to translate highly technical concepts for diverse audiences.
• Proven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams.
• Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives.

Requirements

• Experience partnering with channel or reseller organizations.
• Experience in a global technology or SaaS organization. Professional services, or Solution Delivery.
• Deep knowledge of global partner ecosystems or channel/alliances strategy.
• Familiarity with cloud architectures, API ecosystems, or enterprise deployment patterns.

Benefits

• Join an ever-growing, market disrupting, global company where the teams work in a fast-paced, collaborative, and creative environment.
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• Opportunity to learn and grow as the market leader.