[Hiring] Senior Partner Program Manager @Twilio

Role Description

Join the team as Twilio’s next Senior Partner Program Manager. As our partner ecosystem matures, we are moving away from ad-hoc relationships toward a structured, highly incentivized, and globally consistent program. We are seeking a strategic Senior Partner Program Manager with a strong can-do attitude to lead our Program Architecture, Tiers & Incentives pillar.

If you excel at designing global channel programs, managing Market Development Funds (MDF), and leaning in with cross-functional teams to tackle complex and ambiguous challenges, this role is your opportunity to define the rules of engagement for Twilio's global partner network.

In this role, you will be a lead architect of the Twilio Partner Program. You will:

• Lead defining the criteria, benefits, and tiering structure for the future of our program.
• Take ownership of program governance, ensuring partners are accurately audited and elevated based on performance.
• Optimize the operational framework for various programs, ensuring our incentive packages drive tangible pipeline and ROI.

This role requires a proactive problem-solver and strategic thinker who brings a collaborative, hands-on approach to navigating ambiguity and aligning compliance with partner-friendly incentive designs.

Qualifications

• Experience: 6–8 years of experience in Partner Programs, Channel Strategy, Ecosystem Architecture, or related functions in a fast-paced technology environment, with a track record of taking initiative and rolling up your sleeves.
• Program Design: Proven track record of designing, launching, and managing tiered partner programs and defining clear programmatic requirements.
• Incentive Management: Deep experience managing MDF, Co-Op, or Partner Acceleration Funds, including ROI tracking and claim governance.
• Executive Communication: Exceptional ability to distill complex program rules into executive-ready presentations and partner-facing program guides.

Requirements

• Global Market Acumen: Experience managing program nuances across EMEA, NAMER, LATAM, and APJ markets.
• Ambiguity & Problem Solving: Demonstrated resilience and a positive, solution-oriented mindset when tackling novel business models or ill-defined, complex challenges across matrixed teams.

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Participation in Twilio’s equity plan and corporate bonus plan

Company Description

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.