[Hiring] Senior Outreach Coordinator, Prevention & Wellness @CVS Health

Role Description

The Bilingual (Spanish/English) Senior Analyst, Prevention & Wellness is responsible for improving quality products and services by using measurement and analysis to process, evaluate, and make recommendations to meet objectives. Coordinates the plan's prevention and wellness activities specifically designed to promote the importance and benefits of accessing timely preventive and well care through targeted member/provider education and outreach initiatives.

• Assists with establishing and implementing results-based programs and innovative initiatives for the Prevention & Wellness area, under general supervision.
• Applies in-depth knowledge of the Prevention & Wellness field to offer feedback for decisions and innovation strategies that enhance organizational growth and visibility.
• Develops, implements, and assures the ongoing coordination of designated prevention and wellness activities outlined within the quality improvement and work plan.
• Evaluates, analyzes, reports on and records outcomes of the scheduled prevention and wellness interventions.
• Organizes special or pilot health education interventions to target specific population initiatives.
• Produces and distributes the quarterly community newsletters.
• Coaches more junior colleagues in techniques, processes, and responsibilities.

Qualifications

• Bilingual proficiency in English and Spanish required.
• Must reside in Florida.
• 3-5 years work experience in a customer-facing role.

Requirements

• Customer service or call center experience.
• HEDIS experience.
• Working knowledge of execution and delivery (planning, delivering, and supporting) skills.
• Working knowledge of business intelligence.
• Working knowledge of problem solving and decision making skills.
• Adept at collaboration and teamwork.
• Adept at growth mindset (agility and developing yourself and others) skills.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.