[Hiring] Senior Operations Specialist, Remote Assistance (Shift Lead) @DoorDash USA
Mar 18, 2025 - DoorDash USA is hiring a remote Senior Operations Specialist, Remote Assistance (Shift Lead). 💸 Salary: unspecified. 📍Location: USA.
Role Description
We are seeking a dedicated Operations Shift Lead to oversee and manage the daily activities of our operations team. In this pivotal role, you will ensure that all remote operations run smoothly and efficiently during your assigned shifts, maintaining high standards of productivity and quality.
- Operations include testing, general deployment, logging across various Bay Area offices, and maintaining efficiency across our team.
- As a key member of our Remote Operations Team, you will report to higher management and drive excellence in the department.
- Shift: This role requires flexibility with hours/days, ranging from 7 AM to 5 PM, Monday through Sunday.
You’re excited about this opportunity because you will…
- Foster a culture of safety, inclusivity, and open communication within the team.
- Support remote operators with daily tasks while maintaining a focus on safety, inclusivity, and open communication.
- Motivate and guide team members to achieve and maintain high performance.
- Monitor and manage workflow and schedules to meet operational goals.
- Adapt to various roles as needed.
- Handle administrative duties such as managing schedules, escalating issues, and aiming to proactively find solutions for any inefficiencies promptly.
- Communicate effectively with other shift leads and management to ensure seamless operations across shifts.
- Enforce safety and compliance standards at all times during the shift.
- Improve team safety and efficiency by implementing process enhancements.
- Collaborate with other Team Leads and Engineers to align team objectives with overall goals.
Qualifications
- 3+ years of experience in autonomous and/or robotics operations management.
- Strong leadership and decision-making skills.
- Excellent communication and interpersonal skills.
- Strongly committed to fostering a robust culture of safety; focusing on the implementation of safe and efficient practices in daily operations, and engaging with professional safety stakeholders.
- Skilled in using Jira, Slack, Google Workspace, Linux, GitHub, and other relevant tools.
- Demonstrate excellent leadership abilities and effectively mentor and guide team members.
- Skilled in communication, excelling at advocating for and presenting ideas to both internal leadership and external stakeholders.
- Proven track record of implementing process improvements and handling complex operational challenges.
- Highly adaptable and thrives in a fast-paced startup environment, effortlessly handling fluctuating and non-traditional schedules.
- Strong ability to formulate and implement strategies that are in sync with company objectives and enhance operational excellence.
Company Description
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 18, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
