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Senior Operations Manager, Custodial Services @100 Miami University

[Hiring] Senior Operations Manager, Custodial Services @100 Miami University

Apr 15, 2025 - 100 Miami University is hiring a remote Senior Operations Manager, Custodial Services. đź’¸ Salary: $70,000 - $80,000. đź“ŤLocation: USA.

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Role Description

The Senior Operations Manager, Custodial Services position manages, plans, organizes and controls daily operations for a custodial operation on a large university campus. This role focuses on maintaining cleanliness and resolving operational issues to ensure performance standards are met.

  • Operations include custodial maintenance, minor repair maintenance, and unlocking and securing buildings.
  • Work consists of custodial services performed to a uniform standard, consistent with protocols and schedule trends, in a manner that results in the greatest efficiency, effectiveness and customer service.
  • Maintains effective working relationships with Managers in Custodial Services and with other sections of Physical Facilities to coordinate overall University facilities management.
  • Performs other duties as assigned.
  • This role directly supports Miami University’s mission by maintaining a clean, safe, and well-maintained campus environment for students, faculty, and staff.

Two Positions Available:

  • One position oversees approximately six district custodial managers and a large Building Services team who primarily work 4:30 am to 1:00 pm, Monday through Friday; a small number of staff who work 10:00 pm to 6:00 am, Sunday through Thursday; and a minimal number of staff who work 4:00 pm to 12:00 am, Monday through Friday. Lighter weekend services are also provided.
  • One position oversees approximately six district custodial managers and a large Building Services team who primarily work 7:30 am to 4:00 pm, Monday through Friday, and also a smaller number of staff who provide lighter weekend services.

Qualifications

  • Bachelor degree in facilities maintenance operations, engineering, business management, labor relations or relevant field of study plus a minimum of 3 years of full-time experience managing in house staff and/or contractors in support services or customer service operations relevant to the position
  • OR Associate’s degree in facilities maintenance operations, engineering, business management, labor relations or relevant field of study plus a minimum of 5 years of verifiable full-time experience managing in house staff and/or contractors in support services or customer service operations relevant to the position
  • OR A minimum of 10 years of verifiable full-time experience managing in house staff and/or contractors in support services or customer service operations relevant to the position.

Requirements

  • Knowledge of Custodial Function - thorough knowledge of methods associated with maintenance, repair, and operation of elements noted above; thorough knowledge of safety regulations, safe work practices and industry best practices.
  • Technical Understanding - ability to read, interpret, and understand drawings, specifications, and other technical data.
  • Attention to Detail - ability to maintain detailed and complete records of maintenance and repair activities.
  • Communication Skills - ability to communicate effectively, both verbally and in writing, to a wide range of persons.
  • Customer Service Skills - thorough understanding of modern customer service theories, practices and methods.
  • Managerial Complexity - must be able to successfully handle multiple tasks at once, and be able to determine appropriate priorities; must be able to make independent interpretations and make appropriate decisions that are in the best interest of the organization; supports the objectives of upper-management.
  • Computer Skills - must be proficient in the use of business application software to include; word processor, spreadsheet, and database programs.
  • Knowledge of purchasing, performance management, applicant tracking, and computerized maintenance-management software.
  • Work Schedule - ability and willingness to work evenings and/or weekends; ability and willingness to participate in 24 hour on-call rotation and seasonal inclement weather/weather emergencies.

Preferred Qualifications

  • APPA Leadership in Educational Facilities CEFP (Certified Educational Facilities Professional and/or SHRM (Society for Human Resources Management Certificate CP or SCP)
  • Working knowledge of custodial maintenance, including related building fixtures, equipment, chemicals, green cleaning practices, commercial cleaning processes and adult training programs.

Additional Position Information

  • Required Application Documents: Cover letter, Resume
  • A criminal background check is required.
  • All campuses are smoke- and tobacco-free campuses.
  • This organization participates in E-Verify.

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Back to Remote jobs  >   All others
Senior Operations Manager, Custodial Services @100 Miami University
All others
Salary đź’¸ $70,000 - $80,000
Remote Location
USA
Job Type full-time
Posted Apr 15, 2025
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️
đź“Ť Be aware of the location restriction for this remote position: USA
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