[Hiring] Senior NOC Engineer @Planful

Role Description

This position is responsible for managing SaaS / Cloud Application running in highly available and across geographically different datacenters. Ensure availability, scalability and uptime requirements of Applications are clearly understood and addressed.

• Preserve the integrity and design of application and product to support mission-critical service offered to customers necessary for business operations.
• Under minimal supervision, produce deliverables in alignment with overall Transformation program demonstrating mastery skills in area of sub specialization.

Qualifications

• 24x7 Shift - Should be prepared to do Night shift. Monthly rotation.
• 12hrs shifts, 4 days a week, 3 Days off.
• Good background in Windows system admin and Linux system.
• Minimum 5 to 8 years of working experience in supporting a hosted SAAS.
• Good understanding of AWS platform.
• Must have supported a hosted application in some capacity.
• Should have done release deployments using Jenkins or any other automation.
• Good understanding of monitoring tools like Nagios/Logic Monitor/Sumo logic/Splunk/etc.
• Handling case using CRM.
• Good communication skills and able to coordinate Zoom calls during incidents.
• Good network basics: troubleshooting/connectivity issues to sites/DNS/IP addressing.
• Must be aware of incident and service management process as per ITIL guidelines.

Benefits

• Remote first culture and flexibility.
• Certified Great Place to Work in 4 locations.
• Opportunities for personal growth and skill development.