[Hiring] Senior Move Management Coordinator @UniGroup, C.A.

Role Description

The Senior Move Management Coordinator serves as the primary point of contact for customers throughout the relocation process, coordinating domestic household goods shipments from start to finish. This role is responsible for delivering an exceptional customer experience while ensuring compliance with government regulations and company policies.

In this position, you'll work closely with:

• Customers
• Agents
• Service providers
• Military representatives
• Internal teams

Success in this role requires:

• Strong communication skills
• Attention to detail
• Sound judgment
• The ability to manage multiple shipments in a fast-paced environment

This role also supports operational excellence by:

• Identifying trends
• Recommending process improvements
• Assisting with training and development initiatives

Qualifications

• Associate's degree in a related field or equivalent combination of education and experience
• 3 to 5 years of related professional experience
• Strong customer service and relationship management skills
• Excellent verbal and written communication skills
• Exceptional organizational skills with the ability to manage multiple priorities simultaneously
• Strong problem-solving and decision-making abilities
• Proficiency with Microsoft Office applications
• Ability to work effectively in a fast-paced, customer-focused environment

Requirements

• Experience supporting relocation, transportation, logistics, military, or government-related operations
• Knowledge of household goods moving processes and service coordination
• Experience coordinating multiple stakeholders, vendors, or service providers
• Prior training, mentoring, or team leadership experience
• Experience analyzing operational data, quality metrics, or customer service trends

Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Generous paid time off and company holidays
• Paid parental leave
• Life insurance and disability coverage
• Employee assistance program
• Professional development and growth opportunities
• Collaborative, team-oriented work environment