[Hiring] Senior Manager, VELYS Digital Enablement @Johnson & Johnson Innovative Medicine

Role Description

We are searching for the best talent to join our DePuy Synthes team as a Senior Manager, VELYS Digital Enablement; 2 openings, preferably with one located on East Coast and one on West Coast respectively.

DePuy Synthes is shaping the future of digital surgery. As the VELYS ecosystem continues to expand, our competitive advantage is our ability to turn every installation into a successful, growing robotic program that delivers lasting value for surgeons, health systems, and patients.

The Senior Manager, VELYS Digital Enablement is a regional account execution and clinical leadership role responsible for translating VELYS strategy into proactive customer success across an assigned region.

This leader directly manages and develops a team of VELYS Clinical Managers (VCMs) while operating primarily across and ahead of the business, connecting customer insights, utilization data, clinical activity, commercial priorities, and emerging technologies to anticipate account needs and growth opportunities before they become field escalations.

The Senior Manager maintains strategic oversight of the VELYS customer lifecycle from pre-launch planning and implementation through adoption, utilization, optimization, and expansion.

Working across Sales, Clinical, Education, Field Service, Marketing, and Commercial Enablement, this leader creates alignment around account priorities, proactively removes barriers to execution, and ensures customers experience one DePuy Synthes throughout the lifecycle of their VELYS investment.

Qualifications

• 8+ years of experience leading, coaching, and developing high-performing teams, with proven ability to build organizational capability in a cross-matrix environment.
• Strong financial and business understanding, capable of linking clinical execution, adoption, customer value, and capital investment to commercial success at DePuy Synthes.
• Executive presence to engage surgeons, hospital leaders, internal stakeholders, and influence cross-functional initiatives without direct authority.
• Ability to translate complex data and customer insights into clear priorities and actionable strategies within your circle of influence.
• Proficiency in using CRM, analytics, automation, and emerging technologies to enhance decision-making and operational efficiency.
• Skilled at managing resources and leading effectively in a fast-paced, dynamic environment with evolving customer and business needs.

Requirements

• Lead, coach, and develop a regional team of VELYS Clinical Managers, providing timely performance feedback, career development discussions, and succession planning to build the next generation of VELYS leaders.
• Develop direct reports as player-coaches who maintain active account launch responsibilities while effectively leading, coaching, and developing their own clinical teams.
• Establish clear standards, policies, and operating rhythms for clinical excellence, launch execution, VCS development, and operational performance.
• Streamline Standard Operating Procedures (SOPs) with defined decision rights that empower VCMs to lead their regions with appropriate autonomy.
• Manage the operational aspects of the regional team, ensuring workflows, performance metrics, and compliance requirements are met within established timelines and budgets.
• Foster a culture of accountability, collaboration, curiosity, continuous improvement, and customer focus across the organization.
• Maintain a forward-looking view of the regional VELYS portfolio across capital pipeline, launch readiness, surgeon education, utilization, account health, customer engagement, and expansion potential.
• Develop regional priorities and account execution strategies aligned with customer needs and commercial objectives.
• Lead regional launch prioritization and clinical resource allocation, ensuring the right resources are deployed to the right accounts at the right time.
• Anticipate future clinical capacity requirements based on capital sales, surgeon onboarding, portfolio expansion, and new technology introductions to stay ahead of demand.
• Establish disciplined launch and post-launch operating rhythms that accelerate adoption while building sustainable local capability.
• Own regional strategies that accelerate sustained VELYS adoption and utilization.
• Partner with VCMs and cross-functional teams to drive targeted strategies for surgeon adoption, utilization recovery, and progression toward independent use.
• Deploy clinical resources strategically against needs requiring clinical expertise.
• Develop trusted relationships with key surgeons, hospital leaders, health-system stakeholders, and commercial partners.
• Lead or support executive business reviews that connect utilization, adoption, brand loyalty, customer experience, and program performance to customer objectives and capital investment.
• Maintain visibility into active users and non-users to identify adoption barriers and surgeon conversion opportunities.
• Support VCMs with high-level customer escalations, complex account challenges, and strategic growth opportunities.
• Align Sales, Clinical, Education, Marketing, Field Service, Utilization, and Commercial Operations around shared regional and account priorities.
• Communicate the direction of customer support strategies, processes, and technology to optimize the end-to-end consumer experience.
• Partner closely with commercial leadership on capital opportunities, launch prioritization, account health, surgeon conversion, utilization, and expansion strategy.
• Surface systemic barriers that cannot be solved at the VCM or VCS level and mobilize the appropriate organizational resources to address them.
• Provide senior leadership with a clear view of what is happening, why it matters, what is likely to happen next, and what action is recommended.
• Bring a solution-oriented mindset to complex challenges.
• Champion AI-enabled tools, intelligent agents, automation, CRM, and analytics platforms to improve how VELYS accounts are prioritized, managed, and grown.
• Use intelligent workflows to surface adoption barriers, account risks, and growth opportunities.
• Use automation to reduce administrative burden and improve information flow.
• Maintain appropriate human oversight and governance over AI-enabled decision-support tools.

Benefits

• Vacation – 120 hours per calendar year.
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado – 48 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year.
• Holiday pay, including Floating Holidays – 13 days per calendar year.
• Work, Personal and Family Time - up to 40 hours per calendar year.
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.
• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.
• Caregiver Leave – 80 hours in a 52-week rolling period.
• Volunteer Leave – 32 hours per calendar year.
• Military Spouse Time-Off – 80 hours per calendar year.