[Hiring] Senior Manager, Site Reliability Engineering @Docusign

Role Description

As Docusign transitions to a global, AI-powered Intelligent Agreement Management (IAM) platform, our infrastructure must be as innovative as our products. We are seeking a Senior Manager of SRE who operates with a Customer-First mindset and a strong sense of operational ownership. You will lead a high-performing team of SREs to evolve our reliability practices into a modern, engineering-first operation. You will drive the delivery of world-class reliability tools used internally by Docusign’s engineering teams to provide unprecedented transparency and trust in our platform.

This position is a people manager role reporting to the Director, Site Reliability Engineering.

• Drive the day-to-day reliability, availability, and performance of Docusign’s global platform.
• Ensure your team proactively monitors and maintains a resilient infrastructure that protects the customer experience.
• Lead engineering teams in developing and maintaining reliability tools, automation, and APIs used internally to accelerate developer velocity and support platform trust.
• Manage, mentor, and grow a team of SREs, including Senior and Staff-level engineers.
• Foster a culture of continuous learning, psychological safety, and technical excellence.
• Partner with product and dev teams to implement and monitor "Error Budgets" and SLOs.
• Implement and champion the adoption of the Internal Developer Platform (IDP).
• Collaborate closely with Product, Engineering, Compliance to ensure operational alignment and smooth project delivery.
• Shift the team from reactive incident response to predictive mitigation by implementing Chaos Engineering practices and automated self-healing mechanisms.

Qualifications

• 10+ years of experience in Infrastructure, SRE, or Software Engineering, with a minimum of 4 years of experience directly managing engineering teams in a high-scale SaaS environment.
• Experience guiding teams that build tools and automation, viewing infrastructure as code and internal developers as your primary users.
• Experience managing complex technical projects, handling incident management efficiently, and driving systems to higher standards of uptime.
• Experience making technical priority decisions based on user impact and translating technical metrics into customer trust.
• Experience solving modern operational problems with software automation.
• Experience with modern programming languages (such as Go or Python) to review code, guide architecture, and lead automation efforts.

Requirements

• Experience managing enterprise-grade container orchestration using Kubernetes (specifically Azure Kubernetes Service/AKS).
• Experience contributing to or implementing Internal Developer Platforms (IDPs) that boost developer velocity and autonomy.
• Familiarity with infrastructure supporting AI/LLM workloads or predictive data pipelines.
• Hands-on experience with public cloud ecosystems (specifically Azure) and multi-region architectures.

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region.
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement.
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment.
• Retirement Plans: select retirement and pension programs with potential for employer contributions.
• Learning and Development: options for coaching, online courses and education reimbursements.
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.