[Hiring] Senior Manager, REMS Advisor Lead @Bristol Myers Squibb

Role Description

The REMS Advisor Lead is responsible for building, developing, and leading a high-performing team of REMS Advisors who deliver exceptional REMS program education to certified prescribers and healthcare professionals. This role drives operational excellence by optimizing the prescriber and patient experience, collaborating with cross-functional BMS teams, and overseeing the development of REMS processes, materials, and technologies. We seek a dynamic leader who inspires their team to deliver superior service, fosters a culture of continuous improvement, and ensures REMS education is delivered with clarity, empathy, and impact.

• REMS Advisor Team Leadership & Development
  • Partner with the Director, REMS Advisors to develop and execute operational strategies for daily team management, scalability planning, and geographic expansion.
  • Assess current team structure and forecast future operational needs to ensure the REMS Advisor Team can scale effectively based on program demands and geographic distribution.
  • Lead the full employee lifecycle for REMS Advisors, including recruitment, hiring, onboarding, performance management, coaching, and development planning.
  • Collaborate with the Director, REMS Advisors and Learning & Development Team to design and implement comprehensive, ongoing training curricula for REMS Advisors.
  • Direct all training activities in partnership with the REMS Training Team, ensuring REMS Advisors demonstrate required competencies before performing their roles independently.
  • Ensure REMS Advisor staff maintains compliance with all REMS program training and mandatory corporate training requirements.
  • Coach and mentor REMS Advisors to achieve performance excellence; establish Individual Development Plans (IDPs) that align short- and long-term career aspirations with business needs.
  • Guide goal-setting processes using SMART criteria to establish clear, measurable departmental and individual objectives.
  • Continuously monitor staffing levels and workload capacity; develop business justification documentation to request additional resources when needed.
  • Manage shared mailbox oversight and ensure equitable workload distribution across the team.
• Program Performance, Analytics & Continuous Improvement
  • Oversee creation and analysis of KPI reports within the REMS application to drive timely, data-informed prescriber outreach and prevent undue administrative burden.
  • Monitor key REMS performance metrics and identify opportunities for operational improvement and stakeholder engagement enhancement.
  • Analyze REMS stakeholder operations and interactions to identify process improvements that reduce administrative burden, increase efficiency, and enhance user experience.
  • Conduct field observations of REMS Advisors during prescriber outreach and presentations; deliver constructive, actionable feedback to ensure clear and effective REMS education delivery.
  • Synthesize data trends and translate insights into actionable recommendations to improve business procedures, practices, and stakeholder experiences.
  • Provide feedback on technology enhancements to improve analytic tracking, reporting capabilities, and operational workflows; communicate recommendations to leadership.
  • Design and facilitate workshops to share best practices, implementation insights, and lessons learned with REMS Advisors and healthcare professionals.
  • Partner with cross-functional field teams (Sales, MSLs, Access) to promote REMS best practices and operational excellence initiatives that improve stakeholder efficiency.
  • Lead monthly REMS review meetings with leadership to present program insights, customer feedback, trends, and improvement opportunities.
• Regulatory Compliance & Knowledge Management
  • Maintain comprehensive knowledge of Center of Excellence operations, including all Standard Operating Procedures (SOPs), work practices, and system functionalities.
  • Develop, maintain, and implement REMS policies, procedures, and work practices in alignment with regulatory requirements and business needs.
  • Stay current on FDA REMS regulations and industry trends; ensure internal teams and external stakeholders maintain compliance with regulatory requirements.
  • Support internal audits and health authority inspections by providing documentation, insights, and subject matter expertise as required.
  • Collaborate with Legal and Regulatory Strategy teams to ensure all communications and materials undergo appropriate RCR (Regulatory Content Review) process prior to distribution.
• Technology, Data Management & Cross-Functional Collaboration
  • Ensure accurate, current data is maintained in applicable systems used by REMS Advisors.
  • Oversee and participate in User Acceptance Testing (UAT) for REMS technologies; report findings and recommendations to REMS IT personnel and leadership.
  • Collaborate with department leadership to assess operational needs, establish project timelines, monitor implementation progress, and evaluate outcomes.
  • Manage financial planning activities and ensure adherence to approved departmental budget.
  • Deliver scheduled and ad-hoc reports to leadership as required to support strategic decision-making.
  • Perform other duties as assigned to support departmental and organizational objectives.

Qualifications

• Bachelor’s degree or equivalent with minimum of 5 years of pharmaceutical industry experience, required understanding of FDA REMS regulations a must.
• Demonstrated ability to manage, coach, and hire team members.

Requirements

• Demonstrated ability to hire, coach, develop, and retain high-performing talent.
• Strong emotional intelligence with proven conflict resolution skills.
• Experience managing performance, including improvement plans and difficult conversations.
• Creates an environment of continuous learning and psychological safety for team members.
• Commitment to fostering an inclusive, collaborative team culture.
• Strong strategic orientation with ability to translate vision into operational priorities and actionable plans.
• Analytical and innovative thinker who identifies trends, insights, and process improvement opportunities.
• Problem solver who approaches situations holistically while prioritizing relationships and partnerships.
• Exceptional verbal and written communication skills with engaging public speaking ability.
• Ability to deliver complex REMS program information in a clear, concise, and compelling manner.
• Skilled at presenting data-driven insights and recommendations to leadership.
• Proficient with web-conferencing tools.
• Comprehensive understanding of FDA REMS regulations and industry best practices.
• Willingness to travel frequently as business needs require.

Benefits

• Health Coverage:
  • Medical, pharmacy, dental, and vision care.
• Wellbeing Support:
  • Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection:
  • 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life benefits include:
  • Paid Time Off:
    • US Exempt Employees: flexible time off (unlimited, with manager approval), 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees).
    • Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays.
    • Based on eligibility, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs, and an annual Global Shutdown between Christmas and New Years Day.