[Hiring] Senior Manager, Procurement & Accounts Payable @Included Health

Role Description

Included Health is seeking a leader to rebuild and lead a more effective procurement and accounts payable operation. This person will own the future-state procurement operating model, strengthen our position in contract negotiations, and help create a process that gives the business speed and flexibility while still protecting Included Health through the right controls, routing, and governance.

This role will separate strategic sourcing and contract strategy from day-to-day purchasing administration, while also providing oversight and support for the accounts payable function. The leader will partner closely with Finance, Accounting/AP, Legal, IT/Security, and business owners, oversee the teammate supporting procurement operations, and help the AP team solve issues, improve coordination across the organization, and remove friction in the invoice-to-pay process.

The right person is highly organized, strategic, and comfortable moving between executive-level negotiations and hands-on process improvement. They will be expected to:

• Reduce fire drills
• Improve SLA adherence
• Bring visibility to renewals and spend
• Improve AP responsiveness
• Lead Workday process automation that reduces the administrative effort required to process invoices and purchasing activity

Qualifications

• 10+ years of procurement, strategic sourcing, vendor management, accounts payable operations, or related experience, including meaningful people leadership responsibility
• Strong negotiation skills with a track record of improving commercial outcomes and leading complex vendor discussions
• Demonstrated ability to lead a function or major operating area, make sound decisions in ambiguous situations, and translate strategy into operational execution
• Proven experience building, redesigning, or scaling procurement, AP, or shared operational workflows in a fast-moving cross-functional environment
• Highly organized and strategic, with the ability to manage competing priorities, solve complex operational problems, and bring structure and follow-through to ambiguous or broken processes
• Experience leading a small team and influencing cross-functional partners without direct authority, while holding clear accountability for outcomes
• Strong stakeholder management skills across Finance, Accounting, Legal, Security/IT, and business leadership
• Experience with procurement and operational tooling such as Workday, Jira, contract lifecycle management (CLM) systems, ERP/P2P platforms, or strategic sourcing tools
• Experience improving invoice-to-pay workflows, including process automation in Workday or similar systems, is strongly preferred
• Track record of establishing metrics and using data to improve cycle time, savings, service levels, and operational performance
• Experience operating with a high degree of autonomy, judgment, and cross-functional interaction in a role that balances strategic decision-making with day-to-day operational management
• Experience in healthcare, a high-growth environment, or another complex regulated business is preferred

Requirements

• Build and implement a best-practice procurement process that improves speed, flexibility, and clarity for the business while maintaining strong controls for Included Health
• Lead sourcing strategy, vendor negotiations, commercial terms, redlines, and stakeholder coordination for strategic and high-value deals; serve as the commercial lead for larger transactions and ensure the right approval path is followed
• Establish a proactive renewal and vendor strategy motion, including contract strategy forums, category reviews, renewal calendars, and earlier engagement with business owners before contracts become urgent
• Separate strategic contract decisions from tactical PO funding and administrative review so the company has the right forum for each type of decision
• Oversee the procurement teammate and the day-to-day logistics of procurement tickets, Jira workflow, PO issuance, change orders, renewal follow-up, and communication with business stakeholders to keep work moving through each stage
• Provide oversight and support for the accounts payable function, helping the AP team resolve issues, remove blockers, and create stronger connections across Procurement, Finance, Accounting, and business teams
• Drive improvements to the invoice-to-pay process, including automation opportunities within Workday that reduce manual administrative work, improve invoice processing efficiency, and strengthen controls
• Partner with AP and Accounting leadership to improve invoice routing, issue resolution, vendor communication, and cross-functional follow-through when invoices, POs, or approvals are not aligned
• Create clear ownership, SLAs, dashboards, and KPI reporting for cycle time, SLA adherence, early engagement, PO hygiene, invoice processing, and escalation trends
• Partner with Finance, Accounting/AP, Legal, Security, IT, and business leaders to balance commercial value, business urgency, risk, and operational practicality
• Lead change management and training so business owners understand procurement policy, required lead times, approval expectations, and their accountability for PO balances, contract timing, requisition quality, and invoice-related follow-up
• Identify savings, consolidation, and process improvement opportunities and turn those opportunities into measurable execution plans

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Paid Time Off ("PTO") and Discretionary Time Off (“DTO”)
• 12 weeks of 100% Paid Parental leave
• Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies
• Work-From-Home reimbursement to support team collaboration home office work