[Hiring] Senior Manager, Post-Sales Revenue Operations @AssetWatch, Inc.

Role Description

The Senior Manager, Post-Sales Revenue Operations leads the Revenue Operations function responsible for the systems, workflows, controls, and operational governance that support AssetWatch’s post-sale customer lifecycle from Implementation through renewals. This role leads a defined portion of Revenue Operations with wide latitude over priorities for critical post-sale initiatives.

• Partners with leadership to shape the operating model, define scalable processes, improve handoffs, strengthen data integrity, and support growth across products, service models, and customer lifecycle motions.
• Supports multidisciplinary initiatives across Implementation, Support, Customer Success, Finance, Revenue Operations, Product, Salesforce Development, Deal Desk, Field Coordination, Field Technicians, Condition Monitoring Engineering, and Operations.
• Manages the Post-Sales Revenue Operations team and is accountable for team development, process governance, operational clarity, and measurable improvements across the post-sale customer lifecycle.

Qualifications

• 8+ years of experience in Revenue Operations, Post-Sales Operations, Customer Success Operations, Business Operations, or a closely related function within SaaS or another subscription-based business.
• Strong working knowledge of Salesforce and experience partnering with business systems or technology teams on process, data, and workflow improvements.
• Demonstrated experience translating business problems into requirements, process changes, reporting improvements, or automation opportunities across post-sale workflows.
• Experience leading business-side UAT, readiness validation, stakeholder alignment, and post-launch follow-through for system or process changes, plus experience managing or influencing an operations team.
• Ability to operate effectively in a fast-moving, high-growth environment with ambiguity, changing priorities, and distributed teams.

Requirements

• Lead the strategy, design, and continuous improvement of post-sale operational workflows from Implementation through renewals.
• Identify process debt, ownership gaps, data risks, manual work, and scalability constraints affecting post-sale execution.
• Manage and improve post-sales operational workflows, including Implementation, orders, subscriptions, renewals, upsells, Work Orders, service completion, billing readiness, and customer lifecycle changes.
• Define and maintain business requirements for Salesforce and related systems that support post-sale revenue operations.
• Establish controls that improve data integrity, handoff accuracy, workflow visibility, exception management, and downstream reliability.
• Identify repetitive, unclear, or high-friction processes that create avoidable effort across post-sale teams.
• Own governance of post-sale operations documentation, ensuring key processes are accurate, current, accessible, and easy for teams to follow.
• Lead large-scale post-sale operations projects from discovery and scoping through delivery and post-launch validation.
• Set goals for each direct report and connect individual work to Revenue Operations priorities, team OKRs, and company objectives.

Benefits

• Competitive compensation package including stock options.
• Flexible work schedule.
• Comprehensive benefits including retirement plan match.
• Opportunity to make a real impact every day.
• Work with a dynamic and growing team.
• Unlimited PTO.