[Hiring] Senior Manager of Revenue Operations @Sorenson Communications

Role Description

Sorenson is seeking a Senior Manager of Revenue Operations to lead operational execution and process optimization across the Enterprise organization. This role is responsible for driving scalable sales processes, forecasting operations, pipeline governance, CRM optimization, performance analytics, and operational reporting that support revenue growth across New Business, Expansion, and Renewal motions.

The Senior Manager will partner closely with Sales Leadership, Finance, Marketing, Customer Success, and Operations teams to improve:

• Forecasting accuracy
• Operational efficiency
• Sales productivity
• Executive visibility into business performance

This role will lead Revenue Operations personnel and serve as a key operational partner in supporting strategic planning, sales execution, and business scalability.

The ideal candidate is:

• Highly analytical
• Systems-oriented
• Process-driven
• Capable of balancing strategic operational leadership with hands-on execution in a fast-paced, high-growth environment
• Comfortable operating cross-functionally
• Able to manage operational priorities
• Skilled in delivering executive-ready insights that drive data-informed decision making

Qualifications

• 4 Year/Bachelor’s Degree from an accredited university in Business, Business Administration, Marketing, Operations, or another related field
• Experience supporting Enterprise B2B sales organizations
• CRM, Analytics, or other project management certifications

Requirements

• 7 years’ experience in Revenue Operations, Sales Operations, Business Operations, FP&A, or related operational leadership roles supporting Enterprise B2B organizations
• 3 years’ experience leading people, operational initiatives, or cross-functional workstreams in fast-paced or high-growth environments

Knowledge, Skills, and Abilities

• Strong understanding of Revenue Operations, sales process management, forecasting operations, and pipeline governance
• Experience supporting Enterprise B2B sales organizations and multi-motion revenue models including New Business, Expansion, and Renewals
• Advanced experience with CRM systems, preferably Microsoft Dynamics 365
• Strong analytical and problem-solving skills with the ability to translate data into actionable business insights
• Experience developing executive dashboards, KPI reporting, operational analytics, and board-level reporting materials
• Experience supporting compensation administration, quota management, territory planning, and productivity analysis
• Strong project management and cross-functional leadership skills
• Ability to identify process inefficiencies and implement scalable operational improvements
• Strong communication and interpersonal skills with the ability to influence stakeholders across all levels of the organization
• Advanced Microsoft Office experience including Excel, PowerPoint, Word, and Outlook
• Experience with Power BI, Tableau, Looker, or similar reporting and visualization tools preferred
• Experience with Jira, Confluence, and project/work management platforms preferred
• Intellectual curiosity, ownership mindset, and strong attention to detail
• Ability to balance strategic thinking with tactical execution
• Self-driven with the ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills with the ability to operate effectively in a dispersed and cross-functional team environment
• Experience in SaaS, services, or high-growth operational environments preferred
• Trustworthy with proprietary company information, keeping such information in strict confidence

Working Conditions and Physical Requirements

• This role may be required to travel and attend face-to-face meetings and Sorenson sponsored events
• Primarily work from office or home office
• Must be able to sit for extending periods of time while working on a computer

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Company Description

Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

• As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions.
• We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.
• Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.
• We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.